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June 15th, 2014 04:00

Dell Vostro 5470 not booting

Hello All,

I bought Dell Laptop Vostro 5470 with Window 8 last month. After 2 weeks it stopped booting. The screen shows "Preparing Automatic Repair" and continues on restarting with no good result. Please help

Also, please let me know where can I find the Windows 8 product key that is installed in there as I need this to create a re-installation USB.

Kind Regards,
Nowfal

9 Legend

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87.5K Posts

June 15th, 2014 04:00

Run an extended hard drive diagnostic - hold the D key at powerup to get in.

Windows 8 keys are embedded onto the mainboard - they are not needed to restore the system using the Dell restore media.  If you use WIndows 8 from another source, you will need to purchase a new key.

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