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Dell WM615 Bluetooth mouse no moving pointer
I have a brand new Inspiron 15 Gaming 7567 and I bout a brand new Dell WM615 Mouse.
I am able to pair the mouse and the click and scroll band work.
but the mouse don't move.
Normally the optical mouse have a light on from the sensor under the mouse, but for some reason this do not shine any light, could somebody tell me if this is normal? Perhaps the mouse come with defects?
Please advise
Thanks
robert p
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August 10th, 2017 06:00
Yes, please press F12 at startup, run the diagnostics test, make notes of any errors, and call Tech Support in your country for further assistance.
hgjghjgh
3 Posts
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August 10th, 2017 06:00
Thanks Robert
I did find the article early, but nothing there solve my problem.
Do you have any other subjection?
robert p
9.4K Posts
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August 10th, 2017 06:00
Hi hgjghjgh,
Thanks for posting.
Here is some information you may find helpful: http://dell.to/2vI558e
hgjghjgh
3 Posts
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August 11th, 2017 11:00
Robert
I run the diagnostic test as you subjected but not error where found by the tool.
I have the feeling the problem is with the mouse.
The clicks and the scroll works but I don't see light coming out of the optical sensor.
Should I see light out of the mouse sensor as we see in other optical mouse?
Thanks
Rolando
robert p
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August 11th, 2017 12:00
Rolando,
You are probably correct. Please call Tech Support for further assistance. Thanks.