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Dell XPS 13 2015 Bluetooth issue
I just purchased a new pair of Sony Bluetooth headphones (MDR XB950BT), and while the headphones are in pairing mode, the computer is unable to detect them. However, I am currently able to use my Bluetooth mouse just fine. The headphones are able to connect to my iPhone just fine.
Please help!
DELL-Munawar P
748 Posts
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July 9th, 2015 20:00
Hi TonyCuatro,
Welcome to the Dell Community Forum,
These headphones should connect to your computer via Bluetooth fine, please disable the Bluetooth and Enable it on your computer at the same time do the same with your Bluetooth headphones. Complete this and let us know if that detects the headphones and allows you to connect.
TonyCuatro
8 Posts
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July 9th, 2015 21:00
I have tried a few times to do what you asked with no luck.
DELL-Munawar P
748 Posts
0
July 11th, 2015 04:00
Hi TonyCuatro,
Let us know if your system can detect the Bluetooth headphones and able to pair the device so that you can use the same
TonyCuatro
8 Posts
0
July 12th, 2015 11:00
The computer neither detects or connects to the headphones.
DELL-Munawar P
748 Posts
0
July 15th, 2015 21:00
Hi TonyCuatro,
As we've checked this information on the vendor's website for your headphones, try connecting any other Bluetooth headphones and see it that works fine. You might have to get in contact with the headphones vendor in order to check this issue.