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July 10th, 2017 21:00

Dell XPS 13 9350/2016 Iris 540 ~ i7-6560u ~ 512GB SSD ~ 16GB RAM; Question, please help !

hello, I was wondering if its going to have a direct impact temperatures of my laptop based on my processor, and how the CPU usage affects my laptop both over time, and in performance how this works?

for an example, my computer CPU will run between .77~3.0ghz+ depends on what I'm doing, switching between YouTube and other browser tabs causes it to fluctuate - is that normal? I'm not doing anything else, just browsing and watching videos every now and then - the temperatures of my laptop gets kind of  hot, I used to use a temp monitor app to watch it, and it usually stayed between 40~70c, long-term usage caused the temps to reach 70ish~ with just YouTube and web browsing - no gaming or anything else, so I am just trying to understand this all and also learn how to adjust the settings in power plan/fine tune for my system 

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July 12th, 2017 20:00

Thank you for your message.


It is normal for the CPU usage to fluctuate, this also depends on the number of processes that are running in the background.


There could be a lot of fluctuation if the Intel SpeedStep is enabled.


Does the system get too hot to touch? Make sure that the all the air vents are clear of any dust.


Check to see if there are any thermal event logs in bios under system logs.


Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB


Upgrade to the latest bios version from this link http://dell.to/2tGGAqd 

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