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Dell XPS 13 9350 battery charging to only 80%
Hello all, I just purchased a 9350, win 10 Pro , 4GB ram, 128 SSD. I noticed that the Battery Icon would stop charging at 80%. Shows Connected , not charging at the 80% mark. I have read on the Forums about this being an issue on this 9350! SEEMS TO ME THAT THE BATTERY SHOULD ALWAYS CHARGE UP TO 100%!
So I innstalled the latest 9350 Bios and Power management drivers updates from the Dell seb site.
I thought that would correct the issue but it didnt!
Dell XPS 13 9350 battery cstill stops charging at 80%!!!
I performed the Dell ePSA F12 Diagnostic tests and the battery results are as follows.
Charge cycles 13
Battery Health 93%
Voltage 8420 millivolts, current 2717 ma.
I have also read that after some 9350 owners replaced the battery they were still haveing the issue of the battery not charging to 100%.
Anyone have the same experiences?
Thanks
Rob
LSUFAN51
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September 2nd, 2017 17:00
Some people change settings to Standard to get the battery to charge to 100%. Now, if the computer is plugged into an external power source most of the times, I suggest you set it to Primary AC.
topics-cdn.dell.com/.../dell-command-power-manager-v2.2_User's Guide_en-us.pdf
LSUFAN51
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September 2nd, 2017 17:00
Lastly,
Please keep in mind:
Dell Notebook Battery Warranty Support | Dell US
LSUFAN51
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September 2nd, 2017 17:00
If the Battery health listed as Excellent in Power Manager Lite app then there should be any worry about the battery failing in the near future:
LSUFAN51
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September 2nd, 2017 17:00
Please read the battery settings below:
LSUFAN51
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September 2nd, 2017 17:00
:emotion-2:
I'm assuming you installed the latest version of Dell Command | Power Manager (System Utilities) from your Dell Product Support page.....
The battery stop charging at 80% because of the battery settings. Some of the battery settings prevent 100% charge to help extend battery life. Please right click the battery icon, select Dell Command | Power manager, and then Change Settings:
rob360
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September 2nd, 2017 19:00
Hello LSUFAN51, many thanks for the fast reply and all of the information.
And I am an Alabama FAN !!! Hope that doesn’t change things!!!!
This message is in regard to your messages about the 9350 only charging battery to 80%
I want onto the Dell support site for the 9350 and found the Power management ver . 2.1.1
I then did a google search and found a later newer version then on the dell support 9350 web site the newer version supports the 9350 and the version number is 2.2.1
So I do have the latest Power Management Version installed; here is what the battery info looks like.
Also your second post “please read the battery settings below:
I have the battery set to STANDARD. By the way your info is out of date as there is NO EXPRESSCHARGE listed!
I noticed after the full charge at 78 to 80% the front panel white charging light blinks on and off. While I am looking at the above image the status changes to charging to not charging.
Thanks for your help.
Rob
Agent51950
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September 3rd, 2017 15:00
I am actually having the exact same issue with a Dell XPS 13 9343. Doesnt matter what power plan the computer is set to, it will not charge past 80%.
- Updated BIOS (Latest version came out ~ a week ago)
- Updated Power Management Software.
- Updated Chipset Drivers.
I even set a custom power plan to not stop charging until 95%, computer still stopped @ 80%.
LSUFAN51
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September 3rd, 2017 17:00
Hi Agent51950
Please select Choose A Diagnostic Test in the link below and then run a custom test on the battery.
Support for XPS 13 9343 | Diagnostics | Dell US
By the way, how old is the computer / battery ?
LSUFAN51
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September 3rd, 2017 18:00
After you run the custom test on the battery and it's okay, I suggest you try the troubleshoot steps below:
1. Remove the AC adapter from the system.
2. Right click the windows logo | Device Manager I Batteries I "Microsoft ACPI - Compliant Control Method Battery" right click and uninstall it. On the Device Manager Taskbar, select Action and then Scan For Hardware Changes.
.Replace AC adapter, hopefully battery charge to 100%
LSUFAN51
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September 4th, 2017 08:00
Deleted...
LSUFAN51
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September 4th, 2017 08:00
Hi rob360
Since the computer is brand new, I'd suggest you contact Dell Technical Support in the link below.
Contact Information | Dell US
rob360
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September 4th, 2017 08:00
Hello thanks for the added task to fix the battery charging issue on the xps 9350 , I followed your directions and charged the battery overnight. Results were the same sopped charging at 80%.
rob360
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September 4th, 2017 17:00
After charging the battery overnight I looked at the the charging LED front panel light and it was off, I clicked on the battery ICON and then WIndows MobilityCenter, I see that the Battery was charged to the 80% level , and most importantly the time was displaying 11Hours and 55 Minutes.
Is it possible the Calibration method has changed?
Thanks again
Rob