Samsung2710
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Dell XPS 13 9350 having trouble charging?

My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

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RE: Dell XPS 13 9350 having trouble charging?

Hi,

Thank you for writing to us!

We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .

We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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