Banjo.
1 Copper

Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

I recently purchased the XPS 13 9360 (Kaby Lake) and have been using for a couple days.

I've noticed coil whine in the form of static sounds coming from the left side of the laptop, near the power connector.

There is very minimal noise when the laptop is on battery, where the noise is audible when your ear is next to the keyboard.

However, when connected to the power outlet the static becomes quite audible at a normal viewing distance. The static occurs frequently (especially when scrolling).

I tend to work in quite spaces with little ambient room noise, as I am easily distracted.

Is there a solution to resolving this coil whine issue? I feel like at this price point this should not be an issue (especially since is was well known in the earlier models).

0 Kudos
12 Replies
kylescousin
1 Copper

RE: Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

I have this issue on the 9350. It's driving me insane. The coil whine is constant and increases when moving the mouse cursor. Paid over 2000 euros for this thing and feel like smashing it;

0 Kudos
wyrmy
1 Copper

RE: Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

Join the club. This has been an issue for at least 2 generations and Dell has done nothing to fix it. There is no workaround other than getting a refund. There are a couple of threads on this community forum and a Dell rep has responded already. Try your luck with him but I wouldn't get my hopes up.

0 Kudos
jolu18
1 Copper

RE: Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

Hi,

I purchased a dell XPS 13 9360 1 week ago and I experienced the same issue from the date I received the device with the slight different that in my case the sound comes from the middle area of the keyboard between letters F and J.

Has this problem been fixed by dell to anyone before or is this an issue that costumers need to deal with

0 Kudos
Bourkie
1 Copper

RE: Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

I also just purchased the XPS 13 9360 two weeks ago, and I hear a constant screeching coming from the middle of the keyboard area.

Thank god it's a hardware issue - I thought I had developed tinnitus!

How can Dell let this defect exist in their most expensive XPS model?

I will certainly be demanding a refund if they can't fix this - it will totally ruin watching movies with that broken violin sound in the background (watching and editing movies was one of the main reasons I bought this model).

0 Kudos
MrRooot
1 Copper

RE: Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

it is unfortunatly normal that you hear the coils whining. this is the biggest flaw for the xps13 - and it was in the reviews mentioned...

and till its a hardware design issue there will be no fix.

only upside is, that you can only hear it while its realy quiet and you put your focus on this

0 Kudos
samlatouf
1 Copper

RE: Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

Oh god, I ordered the XPS then read all this.  I have coil whine on my Acer Swift 3 and its driving me insane.  It's all I can hear 24/7.  even with my Tinitus.  I wonder if every XPS has it, i.e. engineering issue vs some faulty units?

0 Kudos
Bangonkali
1 Copper

RE: Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

I also experience this with my Dell XPS 13.

0 Kudos
Highlighted
Che-kum
1 Copper

RE: Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

I had some heating issues after I got mine and it was resolved after I updated my BIOS. You might try that.

0 Kudos
mikerobbo
1 Copper

RE: Dell XPS 13 9360 (Kaby Lake) Coil Whine Issue

"and till its a hardware design issue there will be no fix."

ok..but why do we keep being told they are working on a fix then?

0 Kudos