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Dell XPS 13 9365 Wont Auto-Rotate
Hi All
Brand new Dell XPS 13 9365 Wont Auto-Rotate - the sales director is not impressed.
The "Allow to Auto-Rotate" button is greyed out.
Any suggestions?
Stuart
DELL-Chris M
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June 16th, 2017 08:00
Does that XPS 13-9365 have the Intel graphics driver Version 21.20.16.4627, A04 installed? Check in the Device Manager.
skinnear2017
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June 16th, 2017 08:00
Hi Chris
Yes it does have that version.
Thanks
DELL-Chris M
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June 18th, 2017 16:00
Try to force the newer retail Intel 615 4678 driver to install. If it does, see if the auto-rotate works.
astipuss
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June 18th, 2017 23:00
Hi Chris, also having the same issue as skinnear2017. Have done what you suggested and receive the following message when installing the driver direct from Intel - The driver being installed is not valid for this computer. Please obtain the appropriate driver from the computer manufacturer.
DELL-Chris M
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June 19th, 2017 06:00
Ok, so the retail Intel driver will not install. This means that you have to use our OEM driver. Still not sure when the auto-rotate broke? Was it working "out of the box"? Did some Windows 10 update happen and then it broke?
skinnear2017
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June 19th, 2017 06:00
Chris
It was one of the first things I tried - so out of the box.
DELL-Chris M
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June 19th, 2017 08:00
Allow Windows updates to run and install any drivers, reboot, retest. If still no go, contact Technical Support. Ask for a new system exchange if you are still inside the first 30 days from the invoice date.
urbanxplorer1
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January 4th, 2018 09:00
Did you find a fix? I'm having the same problem with my new Dell XPS 9365. The screen will not auto rotate. I tried reinstalling the drivers.