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Dell XPS 13 - Random reboot / windows crash
so i got my brand new Dell XP 13 on Tuesday.
yesterday it randomly rebooted 4 times, today it has done it once so far.
what happens is that i'm using the laptop, browsing web, watching online videos and the laptop will just power off and then back on again, i'll get the "windows didn't load correctly" message.
i choose "restart PC" and it'll be fine until it does it again.
windows 10 is fully updated.
i'm running it on native resolution 3200x1800 with 175% scaling.
edit - it actually just did it for second time today whilst typing this post.
it's a Dell XPS 13 9360 QHD+ touch.
do i have a faulty unit? or is there something else going on here?
chenks76
96 Posts
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December 14th, 2017 01:00
i'm surprised your 13 days old XPS came with 2.2.1 when 2.3.0 was the current version up until 2 days ago.
where have you read that 2.4.2 still reboots?
fortyc
5 Posts
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December 14th, 2017 01:00
I bought xps 13 two days ago, so it comes with bios 2.2.1 and i didnt downgrade it yet. If 2.4.2 is good solution for upgrade, but i read it still has reboots. Otherwise i will downgrade it to 2.1.0.
I said i will wait for the user experience of 2.4.2
fortyc
5 Posts
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December 14th, 2017 01:00
en.community.dell.com/.../20025546
When i bought it it had (and still has) v2.2.1 18 august - under system information.
fortyc
5 Posts
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December 14th, 2017 09:00
i will wait few day for some v2.4.2 experinece. Yesterday and today i hadnt have any reboot on battery runnig form 100% to 20%.
If there will be any problems i can still downgrade to v2.1.0
Zodevax
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1 Rookie
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14 Posts
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December 14th, 2017 16:00
Currently speaking to a Dell technician. He personally recommends downgrading to BIOS 2.1.0 as that is the fix that seems to be working for everyone. He just helped me install 2.1.0 on my own Dell XPS 13, so the timer starts...let's see if this thing shuts down. If after 3 weeks, there is not a single shut down, then it is confirmed: BIOS 2.1.0 is the fix.
chenks76
96 Posts
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December 14th, 2017 23:00
we all know v2.1.0 is the fix.
the question now is does 2.4.2. also fix the problem as that version was only released 3 days ago.
cbadner
2 Posts
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December 16th, 2017 07:00
2.4.2 STATUS: I've had this reset 5 times in the last 7 days. Yesterday while running Ubuntu in a virtual machine, and watching a class using Chrome in Windows my XPS 13 reset 3 times by chapter 5. Then, the notification popped up for BIOS 2.4.2, and I excitedly updated it. After updating to 2.4.2, I set everything up the same as it was when the resets occurred and played the class again through chapter 5 (couple hours) with Ubuntu running in the VM with no reset. I was trying to mimic how it was running when the resets occurred. So far so good. I really hope 2.4.2 solved the problem. I really like this laptop, but the reset issue is unacceptable.
I received my XPS 13 on Nov 21 and started having this problem soon after. Dell support helped me reinstall windows 10 but didn't mention the bios at all. I was about to call support again today to take the next steps when I finally found this post, and very happy I did. I was on the verge of returning the laptop, as my 30 days is about to expire, but I really like this laptop and didn’t want to return it.
erythrowolf
7 Posts
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December 16th, 2017 12:00
sounds hopeful, I'm still sticking with 2.1.0 until a bit more testing is done. I contacted a Dell support person saying I had already updated all BIOS and drivers and just got a generic reply telling me to update my BIOS. I was then contacted by their supervisor asking if the issue was fixed so I explained the situation and that there were many others with the same problem. He then said he passsed it on to the development team not sure how much good that'll do.
keep the updates on 2.4.2 rolling :)
chenks76
96 Posts
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December 17th, 2017 04:00
i've updated to v2.4.2
will see how it goes.
TonyDx
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1 Rookie
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3 Posts
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December 17th, 2017 04:00
Same here. Updated a few days ago, not using the PSU, down to 49% on the battery and still no re-boot. Fingers crossed.
ronlai
3 Posts
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December 18th, 2017 21:00
Updated with no reboot anymore
ronlai
3 Posts
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December 19th, 2017 08:00
I haven't reboot since updated to the bios 2.4.2
chenks76
96 Posts
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December 19th, 2017 23:00
i have rejected the verified answer as i don't believe enough time has passed yet to conclusively confirm the issue is resolved.
once i have tested over a period of time i will confirm whether this is now resolved or not.
cbadner
2 Posts
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December 21st, 2017 08:00
Updated BIOS to 2.4.2 and no more resets for 5 days now.
erythrowolf
7 Posts
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December 21st, 2017 08:00
I would update to 2.4.2 but yesterday night my system became completely bricked, it won't turn on at all. Someone will come to collect it tomorrow for repairs and it should be returned in a week or so