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Dell XPS 15-9560, keyboard keys have play

I just bought a Dell XPS 15-9560 and I feel a strange feeling on the keyboard. Is it supposed to be like this?

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Community Manager
Community Manager

RE: Dell XPS 15 9560 XPS15-7145 keyboard

Hi meitarc,

Thanks for posting.

Yes, the keyboard does have a tactile feel to it. It is probably not damaged.

All of the XPS 15-9560 keyboard keys have a bit of play because they are raised above the keyboard cut outs. You can press the sides or corner of the keys. But it is better press the center of the key.

  If it's not to your liking, or you feel yours is damaged you could troubleshoot with tech support and see if they would replace it.  

You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session

Dell-Robert P
Social Media Support
To help us troubleshoot, please send us the Dell service tag number via a private message
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