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Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi,

I am writing this as I have hopelessly tried all methods found online without success.

I have an XPS 15 bought in France. I move to Singapore and my original DELL AC adapter was spoiled. So I went to the nearest store and bought a third party adapter. Everything works out fine for a while... Now, my laptop won't charge anymore (stuck at 90%). 

My laptop only turn on if it is plugged under ac adapter. When I unplug the ac adapter, my laptop turn off.

When I turn on my laptop it says "this battery charging is temporarily disabled, press F2 for entering BIOS Menu". 
In BIOS, under battery health it is said "this battery is temporarily disabled, please turn off the computer and try again when the unit is back to operational temperature" 
I have this problem systematically, my laptop is not heated.

I even bring it to a repair shop here in Singapore; but they do not even have the parts to test. 

Please help. 

I am willing to buy a new battery or new adapter, but I am not even sure if that's the problem.

Thank you

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14 Replies
LSUFAN51
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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Please list exact Dell model and version of windows. Example: Dell XPS 9550, windows 10

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Mary G
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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

The battery is dead or cannot use the adapter you bought.. Remove it and use the adapter alone. If that works--which might be a problem since dell computers normally need dell adapters-- use it that way until you can replace the battery. If it doesn't work, consider a dell battery and adapter or buy a new computer if the cost of those is almost more than the cost of a new computer.

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi, My DELL is XPS 15 9530, under windows 8 x64

Any glue?

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi. Thanks for sharing this tip. I read about this one online but I cannot because the battery is built-in. Should I still try to remove the screw myself to remove the battery?
Apart from this problem, my laptop is functioning just fine. 

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LSUFAN51
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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

 " Hi, My DELL is XPS 15 9530, under windows 8 x64 "

You can check Battery Meter on the system, hopefully there's an option to "Turn Off Battery Charging" as picture below. If there's an check mark then uncheck it and restart computer.

1) Right click the battery icon on the Taskbar or type Power Options onto the search box

I also like to suggest checking the AC adapter. In the BIOS, look under the main screen and look for AC adapter type. If the adapter says Unknown or None then it's a problem with adapter.

RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi,

i dont have that options. Please see screen below.


When i enter BIOS, This is what appear.

Any glue, please?? 

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LSUFAN51
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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Please disconnect the AC adapter from computer and go back to Battery Meter. Uncheck Enable Dell Extended Battery Life,click Apply, and then OK. Restart  the system and check to see if settings were saved. Hopefully the battery charging is enable now.

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

LSUFAN51,

If I disconnect the AC Adapter, my laptop turn off. It only work when the AC adaptor is plugged in.
Thanks for your help.

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LSUFAN51
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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

You can keep AC adapter connected to the system and still uncheck the box as I've suggested. After you have restarted the system and the battery still isn't charging then I suggest you remove the battery from the computer.

1. Power off and disconnect all peripherals from computer

2. Remove AC adapter from computer, and then battery

3. Press "Power button" for 15 seconds then release

4. Place battery back into computer, AC adapter, and then power on system. Hopefully your battery is enable now.

Here's your XPS 15 9530 Owner's Manual - Page 16