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Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi,

I am writing this as I have hopelessly tried all methods found online without success.

I have an XPS 15 bought in France. I move to Singapore and my original DELL AC adapter was spoiled. So I went to the nearest store and bought a third party adapter. Everything works out fine for a while... Now, my laptop won't charge anymore (stuck at 90%). 

My laptop only turn on if it is plugged under ac adapter. When I unplug the ac adapter, my laptop turn off.

When I turn on my laptop it says "this battery charging is temporarily disabled, press F2 for entering BIOS Menu". 
In BIOS, under battery health it is said "this battery is temporarily disabled, please turn off the computer and try again when the unit is back to operational temperature" 
I have this problem systematically, my laptop is not heated.

I even bring it to a repair shop here in Singapore; but they do not even have the parts to test. 

Please help. 

I am willing to buy a new battery or new adapter, but I am not even sure if that's the problem.

Thank you

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14 Replies
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5 Iridium

RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

emoticon.BigSmile.title

Please list exact Dell model and version of windows. Example: Dell XPS 9550, windows 10

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7 Thorium

RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

The battery is dead or cannot use the adapter you bought.. Remove it and use the adapter alone. If that works--which might be a problem since dell computers normally need dell adapters-- use it that way until you can replace the battery. If it doesn't work, consider a dell battery and adapter or buy a new computer if the cost of those is almost more than the cost of a new computer.

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi, My DELL is XPS 15 9530, under windows 8 x64

Any glue?

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi. Thanks for sharing this tip. I read about this one online but I cannot because the battery is built-in. Should I still try to remove the screw myself to remove the battery?
Apart from this problem, my laptop is functioning just fine. 

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5 Iridium

RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

 " Hi, My DELL is XPS 15 9530, under windows 8 x64 "

emoticon.BigSmile.title

You can check Battery Meter on the system, hopefully there's an option to "Turn Off Battery Charging" as picture below. If there's an check mark then uncheck it and restart computer.

1) Right click the battery icon on the Taskbar or type Power Options onto the search box

I also like to suggest checking the AC adapter. In the BIOS, look under the main screen and look for AC adapter type. If the adapter says Unknown or None then it's a problem with adapter.

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi,

i dont have that options. Please see screen below.


When i enter BIOS, This is what appear.

Any glue, please?? 

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5 Iridium

RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

emoticon.BigSmile.title

Please disconnect the AC adapter from computer and go back to Battery Meter. Uncheck Enable Dell Extended Battery Life,click Apply, and then OK. Restart  the system and check to see if settings were saved. Hopefully the battery charging is enable now.

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

LSUFAN51,

If I disconnect the AC Adapter, my laptop turn off. It only work when the AC adaptor is plugged in.
Thanks for your help.

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5 Iridium

RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

You can keep AC adapter connected to the system and still uncheck the box as I've suggested. After you have restarted the system and the battery still isn't charging then I suggest you remove the battery from the computer.

1. Power off and disconnect all peripherals from computer

2. Remove AC adapter from computer, and then battery

3. Press "Power button" for 15 seconds then release

4. Place battery back into computer, AC adapter, and then power on system. Hopefully your battery is enable now.

Here's your XPS 15 9530 Owner's Manual - Page 16

 

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi,

I couldnt find the tiny star screwdriver so I end up dropping it at the repair shop for 100$ consultation.

Initial feedback is that it s not a battery problem, but may be something wrong with the motherboard or the the charging chip. Will update when the final outcome comes out in case someone else is having the same problem as me.

Thanks a lot, LSUFAN51. 

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2 Bronze

RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

I had the same issue with a XPS 15 9530, DELL replaced the AC Adapter and it did resolve the issue for a short time, later the Motherboard was replaced and now it fails to power on at all.  Frankly I think there is a serious issue with this model laptop.  While DELL support has done everything they can to try and resolve the multiple issues, I know that I for one will never again buy a DELL product.

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Mcarthurdw,

I fully agree with you. this is my first time and last time using dell. I do not want to let go of my current laptop because when i bought it i choose all the best options (memory, graphic, ect) but keeping it working is a nightmare.

Can you share more on what happen after you change your motherboard? the technicians will probably call me back again today to give me the repair quote. If I pay for it, i dont want it to work for few months and then die out again. Thanks.

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5 Iridium

RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

" Will update when the final outcome comes out in case someone else is having the same problem as me "

emoticon.BigSmile.title

I'm looking forward to the update.Hopefully your problem with the system is fix in the near future.Thanks for the feedback.

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RE: Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Hi All, 

The repair shop quote me 500$ for repairing:

- input / output charger
- I/C converter
- The battery is unstable but ok.

I didn't get it repaired since my laptop is 3 years old this year, so, I dont think it's worth it.
According to one of my expert IT colleague, XPS is quite a difficult model to fix as the part are so small so in general if the I/O for example is damaged they have to change the entire motherboard.

Hope this helps anyone who is having the same problem.

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