Dell XPS 17 3D cannot view 3D Blu Rays

By the way, I opted for the preloaded NVidia GeForce GT 555M graphics card in my laptop build. My 3D infrared receiver is built into the laptop, just above the power button when laptop is flipped open. It lights up green when I attempt to watch a 3D Blu Ray, but again, screen is black but I can hear the audio.

I had the same issue as you after I updated the Nvidia graphics driver.So I opted to upgrade to PowerDVD 11 Ultimate and hey presto the Blu-ray playback

was solved.I didn't try roll back to Dell's drivers,so it might be worth a try.Also there was a powerdvd 9.6 update a while back,this may have also caused some of the black screen issue.Not like they were trying to force anyone to upgrade to Pdvd 11 or anything *cough,cough:emotion-5:

That's a bit unlucky man!Sorry to hear that..I didn't really put much effort into getting mine fixed thru tinkering with the settings(just being lazy) and just opted to upgrade PowerDvd.But I'm sure it could have been sorted with a bit of effort.

It's a pitty you didn't have your stuff backed up in the clouds.

Just remember if you are going to update your drivers again,that you could be facing the same issue again.

I have a new Dell XPS 17 laptop 3D and have had some of the same probems as fortunenooky.  I was given yberlink power dvd 9.6.  I have tried 3 bluray 3D movies and they are not in 3D.  I have gotten the run around from both dell and Cyberlink.  They say I am configured correctly and d the hardware is okay but it is a software issue.  No one is taking responsibility or resoving my problem.  bazzz3, do you think upgtrading to Pdvd would solve? Thanks for any thoughts from the forum.

I can't give you any guarantee that this will solve your issue,but with my problem it worked.Maybe you could tell us a bit more about your laptop status.Is your 3D working for everything else .ie games,nvidia control panel 3D test,media files.What driver are you using currently for your video card.Have you tinkered with powerdvd settings?Respond and we'll see if we can sort it for you.

Ich habe das selbe Problem - Cyberlink 9.6 - aktuellster NVIDIA-Treiber = kein 3D BluRay, nur schwarzer Screen mit Ton. Echt enttäuschend. Gerade versucht einen alten Treiber zu installieren - vergebens. Bin nicht unbedingt gewillt für 3D-BluRay mir nun die aktuelle Version von Cyberlink zu kaufen. Gibt's eine andere Lösung?

Wäre sehr dankbar über einen Tipp.

Ich weiß nicht wirklich wissen, es sei denn, Sie deinstallieren CyberLink PowerDVD 9.6.Make Sie sicher, dass das Programm-Lizenz, die mit Ihrem PC geliefert und versuchen reinstall.Hope Sie diese Übersetzung verstehen versuchen können.

bazzz3. I am using a GE Force GT 555M video card with a driver version 8.17.12.6594 dated 11/29/10,  In another place it says driver version 265.94.  On all 3D tests the 3D works very well in steroscopic 3D.  It's just when a 3D bluray is put in that it looks like 2D.  You don't need the glasses and it is really not 3D.  I didn't tinker with power dvd but both Dell and Cyberlink took control of my computer to check things.  Here is a copy of the last note I got from cyberlink.

Customer Support Response 2011/07/08 17:05  

Dear Kimball,

Thank you for writing back.

I understand your concern related with not able to play 3D movie in CyberLink PowerDVD 9 software.

In regards to this concern, I would like to inform you that I have escalated the case to product & development team.

As they are working on this concern, it will take sometime.

So, I request you to wait for sometime and I assure you that you will be given solution for this concen as soon as possible.

Also, I would suggest you to please install older VGA driver in the graphic card of your computer to playback the 3D Blu-ray movie untill we get solution from product & development team.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.

Use the below mentioned link to get back to us for your further queries:

membership.cyberlink.com/.../support-login.jsp

Thanks and Regards

Kuber

CyberLink Technical Support

Attachments:  

Sorry for more questions,but are you just getting a blank screen when you launch a 3D Blu-ray and is the 3D emitter light on?My current nvidia driver is 275.33/driver version 8.17.12.7533 and I had been running PowerDvD 9.6 with it causing the blank screen.Then I upgraded to PowerDvD 11 ultra and everything worked again.

The thing is I'm really not sure when the problem started for me,I don't really watch too many 3D Blu-rays.But I do know it worked before I installed the current Nvidia driver and the last Cyberlink Patch for 9.6.Maybe if you have the software license and disk you could try uninstall Powerdvd 9.6 and reinstall(but make sure you have the serial key for your copy).

If you can try not install any PowerDVD patches and lets see if that works for you.

NVIDIA 3D is not supported on all cards all monitors.

3D Vision-Ready Displays

NVIDIA GeForce Graphics Cards

[1]Blu-ray 3D playback requires compatible Blu-ray 3D player software from companies such as ArcSoft, Corel, CyberLink and Roxio. Please continue to check the 3D Vision product home page for more details on Blu-ray 3D support.

[2] Blu-ray 3D playback is enabled on CPU playback only on these GPUs. 

[3] Blu-ray 3D movie playback with connection to an HDMI 1,4 3D TV is possible with NVIDIA drivers Release 260

[4] Supports high definition 24-bit, 96 and 192 KHz multi-channel audio sampling rate support for compatible Blu-ray movies with NVIDIA Release 260 or higher driver release and compatible movie player software.

[5] Supports DTS-HD Master Audio and Dolby TrueHD audio bitstreaming support for compatible Blu-ray movies with NVIDIA Release 260 or higher driver release and compatible movie player software.

Habe soeben testweise auf Cyberlink PowerDVD 11 geupdated. Damit kann ich nun sämtliche Videofiles in 3D umwandeln - klappt prima mit der Shutterbrille. Jedoch läuft nach wie vor meine 3D BluRay Piranha nicht in 3D = black Screen. 2D funktioniert einwandfrei. Aktuelle NVIDIA-Treiber sind installiert. Eine ganz schön unausgereifte 3D-Technik bietet da Dell/Cyberlink/NVIDIA an. Bin davon ausgegangen, einlegen, abspielen, freude haben. Ärger mich eigentlich seit dem Kauf mit dem Gerät nur rum.

Even with the Update to Cyberlin PowerDVD11 I receive an black screen (running the latest NVIVIA Driver) with my Piranha 3D-BluRay. All the other files/DVDs via PowerDVD11 will be transcoded in 3D in realtime.

What's the matter?

Hi Bazz,

Its nice to hear that atleast its working for you now.

I am having a similar problem. Could you be able to help me on it please.

1. Its a 17XPS 3D with 550M NVidia Graphics card.

2. I bought a PowerDVD Ultra 11 but still the Bluray and DVD 3Ds are not working.

3. Surprisingly, all the NVideo 3D videos available on their website and  other half SBS 3D movies are working fine.

Could you be able to help me on it. Thanks.

Rathish

Hello Rathish,

Could you tell me some more about your issue .eg. is your screen going black when trying to play 3D Blu-Rays,what nVidia driver are you using and what Bios is your system running.Is the green 3D emitter light coming on and what movies are you trying to play.We need to try eliminate these first.

Hi Bazz,

Thanks for your prompt reply.

Please find details below:

1. I can see the 3D movie on the screen (when put on 3D fullscreen) but is not good (still blurred like when seeing without glasses). Surprisingly, the subtitles which are displayed blurred in non-3D, are showing correctly when put in 3D fullscreen mode.

2. The NVidia driver is 268.30 with NVidia GeForce 550M graphics card with 1GB.

3. Yes, the 3D emitter is on and I can see the green light. My NVidia vision glasses also starts up at the same time.

4. I am trying to play a 3D DVD movie 'The Polar Express'.

5. I am using a Cyberlink PowerDVD 11.0 Ultra.

6. Whenever I play ANY 3D SBS files, I can experience the 3D movie and everything works good. But when I play DVD, it just doesnt work.

I hope I can give you some hint here. Thanks for your effort.

Regards,

Rathish

Hi again Rathish,

I'm not sure what's going on with your playback.It's a different issue than mine.I would suggest that you update the bios of the pc first,then update the nvidia drivers to the latest revision(there have been many 3D playback improvements).If none of that works I think you could try reinstall PowerDvd as long as u have the product key for it.

Also before you do any of that,make sure your playback issue is the same with other 3D Blu-Rays,I've heard that there are problems with some 3D BRys.And double check your powerdvd 3D settings eg Blu-Ray 3d playback,screen type,Auto 3D format and so on.Try these things and let me know how you get on.If they don't work,we'll keep trying.Goodluck.