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Dell XPS 17 L-701X and USB 3.0 Ports
Okay, dumb question, but I just am not sure how to tell. Which ports are USB 3.0 ports on this machine? There are three USB ports, two on the back left and one on the left side. Are all of these 3.0? Just some?
Thanks!
DELL-Ravi Ch
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October 5th, 2013 23:00
Hi tvr2500m,
Dell XPS L701X has only two USB 3.0 connectors located in the rear left of the chassis. One USB 2.0 connector in the left and one eSATA/USB combo connector with USB PowerShare in the right.
tvr2500m
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October 6th, 2013 20:00
Thanks, Ravi. I bought a USB 3.0 external drive enclosure. It doesn't work when plugged into the two USB 3.0 ports, only when plugged into the USB 2.0 port. I haven't tried it in the eSATA/USB combo port. Maybe this i where I should be plugging in? I would like to have more speed than the USB 2.0 port.
tvr2500m
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October 6th, 2013 21:00
What's the USB specification of the eSATA/USB combo port? I just plugged in the external eSATA drive USB 3.0 enclosure into this port. It's recognized. That's good, I suppose. Haven't tried to do anything else with it.
DELL-Ravi Ch
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October 8th, 2013 07:00
Hi tvr2500m,
I would suggest you to update the BIOS and chipset drivers using the links below.
BIOS : http://dell.to/18MoDUX
Chipset : http://dell.to/1e5ZtT7
Chipset 1 : http://dell.to/1gmU5Nz
USB 3.0 : http://dell.to/1hz94BR
Also, I would like you to check if any other devices are working on the USB 3.0 ports. the eSATA/USB combo port are USB 2.0 complaint.
tvr2500m
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October 8th, 2013 10:00
Hi, Ravi:
Thanks for this. I had installed two of the four. I thought I'd installed them all. I had long ago updated the BIOS. I installed the USB 3.0 and Chipset 1 updates.
How does the eSATA/USB port work? Is that the best port to plug in an external SATA drive? And what is the USB spec on this port? Is it 3.0?
- SJ
tvr2500m
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October 8th, 2013 17:00
The USB 3.0 external drive enclosure with the drive fitted still doesn't show up as an available drive under Computer when plugged into either of the two left rear USB 3.0 ports. ??
DELL-Ravi Ch
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October 10th, 2013 10:00
Hi tvr2500m,
Please follow the steps below to run the test on USB ports on the system.
1. Open the link http://dell.to/14YjKb2
2. Select ‘Hardware’ under ‘Choose a Diagnostic Type’.
3. Select ‘USB’.
4. Click on ‘Run Diagnostics’ button.
5. Let me know if the results.
Also, I would like you to check if any other devices are working on the USB 3.0 ports. The eSATA/USB combo ports are USB 2.0 complaint.
tvr2500m
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October 10th, 2013 20:00
I wasn't able to run the tests from the Web, but do have the latest Dell Diagnostics application. The USB test passed. ??
DELL-Ravi Ch
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October 11th, 2013 20:00
Hi tvr2500m,
I would suggest you to reinstall the BIOS and all the chipset drivers again in sequence as the drivers may have not installed properly.
Also, I would like you to check if any other devices are working on the USB 3.0 ports
tvr2500m
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October 13th, 2013 13:00
Can do. Can the chipset drivers just be reinstalled again. Don't have to uininstall them?
And how do you reflash the BIOS with the same BIOS version. I've tried this, but got the message that the BIOS version is current and couldn't continue. ??
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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October 15th, 2013 12:00
Hi tvr2500m,
Please try updating the BIOS again and you can update the chipset drivers on the system without uninstalling it.
tvr2500m
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February 12th, 2015 11:00
I'm BAAAAACK. I just looked at my system info and saw the Microsoft is controlling the two USB 3.0 ports and they are operating as USB 2.0 ports. How to fix this to get them to operate as USB 3.0 ports? I've upgraded my XPS 17 L701X to Windows 8.1.
Thanks!!
fahadshakir54
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March 22nd, 2015 10:00
My USB 3.0 ports are not working when i plugged in them USB 2.0 flash drive. i have not checked any 3.0 device yet in them . but it is not showing any window on plugging in 2.0 flash drive. Plus i have checked all the drivers of USB through device manger . and it shows that every driver is installed.
Kindly help me in resolving this issue