Hamado
1 Copper

Dell XPS 9530 and 4K external monitor

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Hi there,

I have a top tier XPS 9530 (Late 2013 Model) and I just bought a Dell UP2414Q monitor and I'm trying to use it as an external display when connected to the XPS.

I'm not sure what kind of settings I should change, but I've set the UP2414Q to output using a DisplayPort 1.2, but I'm still not able to make it work on the full 3840x2160 resolution (not at 30Hz, nor 60Hz).

Could anyone help me with this?

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Hamado
1 Copper

RE: Dell XPS 9530 and 4K external monitor

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<duplicate posting>

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Hamado
1 Copper

RE: Dell XPS 9530 and 4K external monitor

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Okay, I've found a solution, which is deleting the current Intel 4600 driver by going to [Device Manager -> Display adapters->  Intel HD Graphics 4600 -> (Right Click) -> Uninstall]

Then Installing the newest Intel 4600 driver shown on this page. In my case, the new driver was version 10.18.10.3960

Now my XPS 9530 is able to drive a 4K external monitor (in my case with the Dell UP2414Q), using DisplayPort 1.2 at 3840x2160 and 60Hz.

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Hamado
1 Copper

RE: Dell XPS 9530 and 4K external monitor

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I've found this Knowledge Base article but regarding the M3800 (which almost has the same hardware as the XPS 9530) and the UP2414Q, but since the M3800 has a different nVidia graphic card, I don't think this solution would work in my situation 

http://www.dell.com/support/Article/us/en/19/646992/EN

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Hamado
1 Copper

RE: Dell XPS 9530 and 4K external monitor

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<duplicate posting>

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Hamado
1 Copper

RE: Dell XPS 9530 and 4K external monitor

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Okay, I've found a solution, which is deleting the current Intel 4600 driver by going to [Device Manager -> Display adapters->  Intel HD Graphics 4600 -> (Right Click) -> Uninstall]

Then Installing the newest Intel 4600 driver shown on this page. In my case, the new driver was version 10.18.10.3960

Now my XPS 9530 is able to drive a 4K external monitor (in my case with the Dell UP2414Q), using DisplayPort 1.2 at 3840x2160 and 60Hz.

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Moderator
Moderator

RE: Dell XPS 9530 and 4K external monitor

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You wrote, "Device Manager -> Uninstall -> Delete driver software". Are you saying you opened Device Manager- Display adapters. Then right clicked Intel HD Graphics, clicked Uninstall?

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Hamado
1 Copper

RE: Dell XPS 9530 and 4K external monitor

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Yes, that's what I meant.

I'll fix that, thanks for noting that  🙂

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