I have exactly the same issue the laptop keeps freezing when doing normal tasks i.e. Edge browsing or watching youtube. my network keeps dropping out too. I purchased it 2 days ago and it is kinda driving me crazy. All the drivers are updated and device diagnosis finds nothing wrong the hardware!
Same issue here, laptop keeps freezing and locks up the whole computer while using chrome, edge, youtube, dropping wifi, etc. The mouse cursor freezes, gives me the wheel of death, and then eventually unfreezes. Laptop is 2 weeks old xps 15, i7-7700HQ, 8GB RAM. ***.
I have had the same problem with Freezing on my XPS 15 9560. I thought I would give Dell Support a go before embarking on my own fix. I have to say that the support agent was very good. He was aware of the problem and explained that Dell modify the Intel Driver to match the motherboard design. He took control of my computer and updated the Intel 630 display driver to 21.20.16.4590. This is a Dell version of the Intel driver and is matched to the motherboard design (so I am told). All seems ok at the moment.
mattpresnal
2 Posts
1
March 20th, 2017 16:00
You can try these steps...
www.reddit.com/.../
aliz223
1 Message
0
March 20th, 2017 07:00
I have exactly the same issue the laptop keeps freezing when doing normal tasks i.e. Edge browsing or watching youtube. my network keeps dropping out too. I purchased it 2 days ago and it is kinda driving me crazy. All the drivers are updated and device diagnosis finds nothing wrong the hardware!
mattpresnal
2 Posts
0
March 20th, 2017 16:00
Same issue here, laptop keeps freezing and locks up the whole computer while using chrome, edge, youtube, dropping wifi, etc. The mouse cursor freezes, gives me the wheel of death, and then eventually unfreezes. Laptop is 2 weeks old xps 15, i7-7700HQ, 8GB RAM. ***.
CiderPhil
1 Message
1
March 28th, 2017 11:00
I have had the same problem with Freezing on my XPS 15 9560. I thought I would give Dell Support a go before embarking on my own fix. I have to say that the support agent was very good. He was aware of the problem and explained that Dell modify the Intel Driver to match the motherboard design. He took control of my computer and updated the Intel 630 display driver to 21.20.16.4590. This is a Dell version of the Intel driver and is matched to the motherboard design (so I am told). All seems ok at the moment.