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DerekT0219
1 Copper

Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

Hi everyone,

Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.

When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.

I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.

Do anyone know how to fix this issue?


Thanks.

Regards,

Derek Tang

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17 Replies
tom bueker
1 Copper

RE: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

I have exactly the same problem. Worked fine prior to the Creators Update

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DerekT0219
1 Copper

RE: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

I have rolled back to the 1607 build and everything works now. I think we will need to wait for the driver or possible firmware update before we can update to Windows 10 Creators Update.

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Eaglehawk248
1 Nickel

RE: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

I'm confused myself. After the Creators update, the driver version was 5.1.3210 (I think).

Going to the Dell website, it claims the current driver is:

Security_Driver_7MW70_WN32_5.1.3214.26_A02.EXE (dated 13 Mar 2017)

The PREVIOUS driver though is:

Security_Driver_PND75_WN32_5.1.3217.26_A03.EXE (dated 10 Mar 2017)

Even better, if you ask the Creators Update to update the driver from Windows Update, it installs 5.1.3217.26. I'm testing this version now...

Someone needs give us a straight answer!

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Eaglehawk248
1 Nickel

RE: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

5.1.3217.26 doesn't fix the issue Smiley Sad

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DerekT0219
1 Copper

RE: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

Try roll it back to 1607, that should fix the problem.

At least this proves that there's no hardware fault. Smiley Happy

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Eaglehawk248
1 Nickel

RE: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

I already had tested that, yes it's not hardware. I'll stay on 1703, it's only a reboot fix away...

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nicoloryan
1 Nickel

RE: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

What do you mean? I had to use an external back up copy of my HDD and still have to repair install the Dell Security Tools.

This was the only way I could fix it.

I've had continuous problems with this FIPS device.

Even on Windows 7 it was buggy. Wouldn't load after sleep or hibernation.

In contact since 1 year with 3rd level Dell engineers and 2nd level Microsoft.

We are no longer consumers we are all members of a Beta Test, unfortunately.

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jf2
1 Copper

RE: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

I have the same problem.  Thanks for letting me know or I would have spent hours working on this.  Please post here (Dell or somebody) when this is fixed.

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jphughan
5 Rhenium

RE: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

I'm seeing this reported on other vendor forums as well.  I suppose they might all use the same fingerprint reader, but another possibility is that this is a bug introduced in Windows itself that Microsoft will need to fix, and given how soon the Fall Creators Update is being released, they might just be waiting to release it with that update.

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