Dell inspiron 15R headphone jack problem

Hi ssvir,

Welcome to the community.

Please check the link below which would help you resolve this issue:

http://dell.to/1ax3yMu

Kindly perform these steps and let us know, so we can advise you further.

Ok, i updated bios and it didnt help. I was hoping that this will solve the problem. I also tried other steps  and did not find any problems as well. I know all my cables are good because it works on my older dell perfectly

Also the sound appears when i change the jack information in dell audio app

Hi ssvir,

I appreciate the time and effort that you took to troubleshoot the issue. Please let us know the exact model number of the system as we have below various systems as Inspiron 15R:

Inspiron 15R 5520

Inspiron 15R 5521

Inspiron 15R N5110

Inspiron 15R SE 7520

You might have downloaded the incorrect driver to rectify this issue. We need to confirm if appropriate drivers were installed on the system.

If you have any further queries, please feel free to contact us.  

Hi ssvir,

Thanks for providing us this information. Please re-install the audio driver of the system from the link below:

downloads.dell.com/.../Audio_Driver_149YN_WN_6.0.1.6788_A03.EXE

If the issue persists then, please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

If you have any further queries, please feel free to contact us.

Ok,... That was exactly the same driver i've installed earlier. It does not work. What i noticed today, that after completely removing this driver, windows automatically installs some kind of drivers and the problem disappears (man no maxxaudio stuff remains). When i install the suggested driver  it comes back to the same point. What i noticed also that with suggested drivers there are only one device named 'Speaker' in playback devices. So I assume it's some driver bug and not my fault.

Hi ssvir,

I understand when the system is at windows default driver system works fine. I would request you to kindly check the system with the default windows driver and let us know if the system works fine.

If you have any further queries, please feel free to contact us.

System works perfectly with default windows drivers.

Hi ssvir,

Its great to hear that system is working fine with the default windows drivers. We would be getting updates for the audio in near future and then you might be able to use the same.

We truly value your feedback on the same. Please don't worry I have passed on the same to the concerned department and would assure you that we would do anything necessary to prevent similar incidents.

If you have any further queries, please feel free to contact us.

Hello. Try the previous version of the Realtek driver, 6.0.1.6690. (Remove the current version before installing an older version.)

If that has the same problem you could try a driver directly from the Realtek site.

The older driver works good. there are no problems with it. Thanks!

Please don't worry I have passed on the same to the concerned department and would assure you that we would do anything necessary to prevent similar incidents.

Hi Sandeep. It appears that perhaps the current driver is a little buggy compared to the one that preceded it. If you think it would do any good please pass it along.

Hi ssvir,

Its great to hear that older driver is working fine. We would get this reported to the driver development team so the same can be rectified. We truly appreciate sharing your findings with us.

If you have any further queries, please feel free to contact us.

Hi Sandeep. I also appreciate your help here on the Laptop Audio board.