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Dell inspiron 17r special edition International warranty in India .
Hi,
I'm willing to buy a Dell Inspiron 17r Special Edition laptop from USA .
The config that I'm willing to buy is listed here :-
http://configure.us.dell.com/dellstore/config.aspx?oc=fncwn34b&model_id=inspiron-17r-se-7720&c=us&l=en&s=dhs&cs=19
I intend to take this laptop to India and use it there .
So I want to know whether I'll get the warranty coverage for this laptop in India after tag transfer .?
For your information , the Inspiron 17r model that is available in India :-
http://www.dell.com/in/p/inspiron-17r-se-7720/pd
has some components different .
For example :
S/No. Component
1). CPU
My Configuration from US :-
3rd Generation Intel® Core™ i7-3610QM processor (6M Cache, up to 3.3 GHz)
Configuration available in India:-
3rd Generation Intel® Core™ i7-3630QM processor (6M Cache, up to 3.4 GHz)
2). Video Card
My Configuration from US :-
NVIDIA GeForce GT 650M GDDR5 2GB
Configuration available in India:-
NVIDIA GeForce GT 650M GDDR5 2GB (3D)
3). Display
My Configuration from US :-
17.3" Full High Definition (1080p) LED Display with Anti-Glare
Configuration available in India:-
17.3" 3D Capable FHD WLED True-Life (1920x1080)
4). Optical Drive
My Configuration from US :-
8X Tray Load CD/DVD Burner (Dual Layer DVD+/-R Drive)
Configuration available in India:-
12.7" Tray Load Blu-ray (BD) Combo Drive (BD Read Only)
So since components are different , will Dell India import the appropriate parts from USA .??
Can someone please clarify how will the warranty coverage be done because I'm planning to buy Extended warranty in the US , which would only be worth it if I'm assured that i get complete warranty coverage for my laptop here in India .
Please suggest what to do ...
ejn63
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September 23rd, 2012 04:00
To qualify for international warranty support, you must purchase an upgrade to onsite service in the US (the basic warranty cannot be transferred). Then you'll need to do an international warranty transfer.
www.dell.com/.../IdentifySystem
Sasha2012
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September 23rd, 2012 06:00
I confirmed with the Sales representatives over chat and basic warranty can infact be transferred internationally .
So you are wrong .
Sasha2012
12 Posts
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September 23rd, 2012 07:00
I chatted with almost 10 reps and all confirmed that basic warranty can be transferred .
Anyways , the included warranty is :- 90 days Premium Phone Support + 1 Year In-Home Service after Remote Diagnosis
Will it be internationally valid .?
And if i buy 3 Year Enhanced Support then .??
ejn63
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September 23rd, 2012 07:00
Search the forums and you'll see that it's the sale rep who is wrong. You will be very disappointed if you purchase the system with a basic warranty - which will require a return to the US for repair if it's needed.
You must purchase an upgraded warranty to transfer it:
http://support.dell.com/support/topics/global.aspx/support/dellcare/international_travel?c=us&cs=04&l=en&s=bsd