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3 Posts
0
21435
Dell laptop inspiron 17r 5720 freezes when playing any offline games
I have my laptop for 2 months now.I was playing GTA 4 before it freezes.But the day it froze, i thought it was overheated.When i turn my laptop on to play gta 4 again it froze. its doing the same for other games.
Please help
DELL-Shrikanth G
618 Posts
0
October 22nd, 2013 05:00
Hi Yaj765,
Please run diagnostics just to make sure the hardware is fine.
http://bit.ly/11rpNTs
Try updating the BIOS using this link below
http://dell.to/1abdVZl
after updating the BIOS (if the system lets you update), try uninstalling and reinstalling the Video card driver.
To uninstall go to Device Manager (type in search box), expand Display Adapters select your video card.
Click Uninstall, put check mark for delete driver software, and click Ok
Reboot the system, download and reinstall driver from this link below
http://dell.to/1abdVZl
(Note: Please select the right card and download the drivers install it.)
Reply with your findings.
msjohnmathew
7 Posts
0
October 22nd, 2013 06:00
Hey,
I found this website very helpful:
http://www.microsoftlivesupport.com
You need not sit and search for the fixes. Most of the issues are resolved for free and they don't push you for sales unless a maintenance is required.
You can chat with them by clicking on the chat button and they resolve the issues in minutes by taking your computer remotely.
They are like my local technicians now as they charge you very less than other local technicians and remote support services.
John
Yaj765
3 Posts
0
October 22nd, 2013 08:00
My laptop freezes when installing the video card.
DELL-Shrikanth G
618 Posts
0
October 23rd, 2013 06:00
Hi Yaj765,
Thank you for the update, Meanwhile could you please tell me about the results of bios update and diagnostics so that i can assist you further.
Yaj765
3 Posts
0
October 23rd, 2013 07:00
I did the diagnostics scan.There was no problem.I updated the Bios and nothing changed.
DELL-Shrikanth G
618 Posts
0
October 24th, 2013 06:00
Hi Yaj765,
I would request you to back up the data and do a windows reinstall just to rule out a software issue. You can follow this link.
http://bit.ly/14SCpF8
Reply with your findings
(Note: Please backup your data before doing a reinstall)