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Dell latitude e6420 FREEZES
hi everyone,
i've buyed a laptop from internet, a Dell latitude E6420
Specs:
Intel i5 2520M 3,2Ghz
4GB DDR3 SDRAM 1333MHZ
320GB HDD 7200rpm
I installed a fresh copy off Windows 10 64-bit and did all updates and runs fine.
When i plugged my mouse in a usb port Windows detects it but then it freezes the whole laptop.
it power off and restart.
when i did a dell diagnostic test it says ''HDD long self test unsuccessful''
i retry it, and...again same error..
errorcode is 2000-0142
BUT....
i test this hard drive with crystaldiskinfo no errors! :emotion-3:
but system freezes as well..
Verry strange:emotion-7:
What can i do?
LSUFAN51
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January 5th, 2017 10:00
Deleted.....
LSUFAN51
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January 5th, 2017 10:00
:emotion-2:
The error code 2000-0142 means there's a issue with the hard drive, and most likely needs to be replace with a new one.
win10user
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January 5th, 2017 11:00
But with Western Digital diagnostic tools with ''extend test'' it passes with NO ERRORS :/
win10user
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January 6th, 2017 06:00
UPDATE: Clean install Windows 10 again.
No freezes , but after reboot usb and wifi wont work.
Reboot again wifi works, but usb mouse wont recognize usb mouse and all drivers work :/
Strange
LSUFAN51
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January 6th, 2017 08:00
Great News. Glad your computer is working now. I do suggest you run Diagnostic tool(F12key) on the computer again. Hopefully error code 2000-0142 doesn't show up again.
win10user
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January 7th, 2017 05:00
I've update the chipset by ''intel update utility'' and everything is working good now!
jyxiti
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June 29th, 2017 00:00
As given in Dell Latitude E6420 Manual, Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.) Select Safe mode with Networking and press Enter.