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November 10th, 2017 05:00

Dell screen

My inspiron 15 7000 gaming series laptop screen does this sometimes. When this happens I have turn off the laptop completely and turn it back on again. It's working fine for now but I'm worried if this will lead to further problems. Has this happened to anyone else? What is the cause behind this?

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November 11th, 2017 09:00

:emotion-2:

Microsoft installing the Video (Intel HD Graphics 530 ) driver in the windows updates is causing the gray screen. Updating the System Setup(BIOS) or rolling back the Video( Display Adapter) driver in device manager will fix the grey screen. Please check the information in link below.

Dell Inspiron 7667 screen glitch - General Hardware ...

However, some have reported updating the System Setup(BIOS) fix the grey screen but having problems when the computer is not plugged in. Please click on link below: 

Dell Inspiron 15 7000 is turning off and restarting after BIOS update

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