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Dell update causing internet slowdown?
I have an issue where I install an update and shortly after it caused my wireless to run really slowly (down from 5 mb/s to 200 kb/s). I talked to the internet company and determined that it was not them. I've run multiple virus scans and that's not it either.
I've been on a few forums and no one can really figure it out, so I reformatted my computer. After that it worked great until prompted for an update. After that was installed, it did the same thing. I ended up reformatting it again and, again, it worked great for a few days until I was prompted to make an install when shutting down. Now, it does the same thing again.
When you get online, it works great for a few minutes and then wireless goes down to nothing again.
I've got an Inspiron 5000 series running on Windows 10. It's a little over a year old.
Any suggestions?
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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July 8th, 2017 07:00
What wireless adapter do you have? I have seen reports of a Killer wireless and problems with the software which may be installed.
JordanS81
3 Posts
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July 8th, 2017 16:00
Windstream is the company. I've changed the router so that shouldn't be it but the router I'm using is a sagemcom.
JordanS81
3 Posts
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July 8th, 2017 16:00
Windstream is the company. I've switched the modem but I'm using a sagemcom.
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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July 9th, 2017 20:00
Thank you for your message.
Have you tried connecting to a different network to check if the connection is still slow?
Download & save the wireless driver from this link www.support.dell.com by entering your system service tag.
Update bios from the same link.
Open device manager – expand network adapter & right click on the wireless driver & click on uninstall (check the box that says delete driver) do not restart the computer.
Install the wireless driver saved & then restart the computer.
Click on my Dell username & send a private message with the service tag, registered name & email address. We will look into this exact model & assist you further.