My latest fiasco is that they are telling me a technician has come to my home and replaced the motherboard, so all is good. The only problem is... NO ONE HAS COME AND REPLACED THE MOTHERBOARD! Such a ship of fools, and remarkable lack of concern for their customers.
I've been waiting a month (a month!!) for this to be resolved, so had to buy a replacement laptop. Got a Toshiba at Best Buy and their customer service knocked me out. The first shipment got lost, and when I called to tell them I hadn't received it, they said, "Not your problem. We'll figure it out with UPS, and in the meantime will overnight a replacement to you." That's how you treat your customers!
Same problems with the Dell XPS 13 here. Mainboard should be replaced by a technician but they don't have it and they don't know when they will get it. The costumer service is just poor. I mean my ultrabook broke down after 2 weeks and they don't want to take it back or replace it.
They replaced the motherboard on Friday and its still not fixed. Now they're trying the video card. Not sure there is anything left to replace after this.
I am experiencing the same problem...is the service center in Austin? Like you, I am disappointed that this problem seems to be so prevalent, but right now, all I want is to get my laptop back up and running. Were you able to recover your data?
I am experiencing exactly the same problems and i feel currently extremely upset with all DELL products (my personal computer has also broken a few days ago, after less than one year and the change of the harddrive) !
I have a XPS 13 that encountered first the problem described by starfish91457 : only the logo flashing and no possibility to access the BIOS menu. After a few calls with DELL, a technician came and changed the motherboard. It was then working perfectly. But only a few weeks later, it started again with the slight difference that now i can access the BIOS menu. But no change in the parameters seems to work (exactly like the others, i can't swith the SATA Operation to anything else than ATA and it is already fixed to AHCI). The problem is that now the DELL technicians refuse to change the motherboard and want to reinstall windows8 (they don't care that I loose all my data , despite the computer is only 6 months old now) and we are loosing our time !!! I am so disappointed that after more than 15 years of constant purchases by Dell, you can be treated like that
If anyone has found a solution, please help me !
I am not sure that this is the cause, but apparently you have to turn-off Windows update and manage it manually. I am only selectively accepting critical updates. If you are automatically accepting Windows updates, you ran the one that caused the issue in the first place (something about corrupting the key/registry). I know this sounds goofy, and they really should identify what is causing the issue and fix it...but they haven't. I'm not sure they are receiving the proper feedback from the field techs on this. I am backing up daily out of fear that this is going to happen to me again...disappointing...