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Disappointed with the new laptop
I just purchased a new 17" XPS with the touchscreen and JBL sound - loaded with all the good stuff I could think of and a new printer. When it arrived I was amazed at how massive the thing was. I guess I never really appreciated to actually go figure out how much it wieghed before I placed the order. Shortly after the laptop arrived I bought an ipad for my wife. The side by side comparison that I have had access to - exploring the versatility of the two machines has been eye opening. And I have to say when I had a look at the macbook pro (after the fact) I feel exceptionally stupid now. Does anyone know how Dell is about returns if there isn't anything really wrong with the product other than its enormous size and weight?
-Embarrased - from Toronto-
ejn63
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January 2nd, 2012 10:00
You can return a system within 21 days of shipment for any reason - you will however pay shipping both ways plus a 15% restocking fee.
cameron9655
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January 2nd, 2012 10:00
I am now on hold with Dell customer service - I'll keep you all posted on the experience - as I am currently doing a little research on how companies deal with unhappy / lost customers. So far I waited on hold for 10 minutes and then they explained they are too busy and will call me back within 24 hours. Exciting!