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Discoloration in Inspiron Display.
Currently rocking 2-in-1 Inspiron 7568. Loving it and been working great for several months. However, a blue-tinted discoloration has begun to crop up on the left hand side of the touchscreen -- mainly noticeable with white/light screens, stretching from the bottom to the top.
Here's a list of what has/has not been done to the computer:
- Upgraded to Windows 10 Education
- Has not been dropped or had anythingdropped on it.
- A docking brick fell on the keyboard while the screen was open.
- I'm planning on upgrading to an SSD, but this has not been done yet.
- I barely, if ever, use the touchscreen, and I am always gentle when I do.
- Drivers, updates, etc. are all current.
- There are two scratches on the shell, but this came from putting it into a bag and it rubbing against a bad/broke zipper.
Basically I need to know if there is anything I am potentially missing or if this needs to just go ahead and be serviced.
Thanks,
JB
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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September 21st, 2016 19:00
Hi JB,
Please reply us with the snapshot of the blue-tinted discoloration on the LCD screen. Also, we will have to perform the ‘LCD BIST’ (Built in Self-test) on the computer. Please follow the steps mentioned below to run the “LCD BIST’.
In addition, please connect the system to an external monitor and check if the issue reoccurs.