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E6220 Black Screen, tests fine, external monitor works
Black LCD screen, but:
external monitor works, and
all diagnostics (BIST, F12 diagnostics at boot) show the display is fine.
Drivers are up to date.
I'm out of ideas.
TIA.
DELL-Senthil S
4 Operator
4 Operator
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January 26th, 2014 09:00
Hi ATLdrew,
I appreciate you have tried few steps to resolve the issue; since the external display works fine I suspect an issue with video card.
Depending on the warranty status we can help you further, please use the link below to check the warranty status.
http://dell.to/YeuzUO
Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start conversation and send me the details.
ATLdrew
3 Posts
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January 26th, 2014 11:00
I updated the BIOS to vA13 and it works now.
Thanks for assistance.
ATLdrew
3 Posts
0
January 26th, 2014 11:00
I ran the BIST and the screen displayed properly; system diagnostics also were negative for any problems.
DELL-Senthil S
4 Operator
4 Operator
•
2.5K Posts
0
January 27th, 2014 13:00
Hi ATLdrew,
I am glad to hear that the issue is resolved, in case you have any issues in future please post it in this link or start a new thread.