yes it is recent version......how to find if update is available......i tried from analyse updates but there was none.....hope for a solution from dell.....thanks
Some one here stated that they upgraded the dell support center software itself to a new version not sure if that would help but its still worth a try whats your laptop model?
Karina from Denmark here.
I have been informed, that you have issues with creating the recovery discs, and I will just inform you, that I have taken over your case, and will contact you in a private message
I am sorry for the inconvinience the problem may have caused you.
What about the rest of us who have had these same issues? May we contact you also about the recovery discs?
Yes, what about the rest of us with the same problem. Could we please have the recovery discs sent to us?
@PintoZack & cmb2012
I would really like to be able to assist you too, but I am unfortunately only able to ship items within the Nordics, which I handle.
I will make sure to get someone from the US team to reach out to you with a solution. If you are located outside the US, please let me know, so I can make sure you get in touch with the correct reps.
Thanks in advance
Would request all the People who are facing any problems while creating recovery media from Dell Data Safe Local backup, please provide me following information so that we can help you in a better manner.
1) Service tag or Express service code of the system.
2) Country of purchase.
3) Current BIOS version.
4) Screenshot of the error message which you are getting while creating recovery CDs.
I would also request all of you to update latest version of system BIOS from support.dell.com and try to create recovery CDs again that might help you. I would also request all of you to provide me above details in a private message only.
Please reply if you have any further questions.
Thanks & Regards
I too had a brand new inspiron 17rSE with WIN 8 , went to create the backup and it would only write one disc and never accept the second one.
Ramorci has the right answer, update the bios and the factory backup will then write all the discs.
Why Dell can't tell us this i don't know, they say to update the Backup and recovery app but thats already up to date! It's the bios that needs updating!
I got a 17r se today too. I turned the computer on the first thing I did was try to make backups it does disk 1 fine then no disk 2 or beyond. Tried rebooting, bios update (already newest), tried the utility 184.108.40.206 backup update which was the newest also. Still doesn't work. Yes i'/ve tried reboots and several disks. If this isn't working I shouldn't have to pay the restocking fee when I return it within the 21 days.
Surprised there is still no fix.
i7 3rd gen
8 gigs ram