1 Copper

Failed diagnostics

I recently ran diagnostics on my laptop and I've received a ln error message saying my hard drive has an issue. The error code is 2000-0142. What do I do now?

0 Kudos
2 Replies
5 Rhenium

RE: Failed diagnostics

Please contact Sales for a hard drive replacement in the link below. If you have warranty, Dell will replace for free.


0 Kudos

RE: Failed diagnostics

Hi BUNAB1985,

What is the exact system model? What is the current OS installed? Are there any other issues with the machine?

As advised by the other user, the HDD has failed and needs to be replaced. If you are able to boot into windows, then manually backup any important available data to an external HDD. You would need the Dell OEM OS media to reinstall the OS on the HDD. If the system is under warranty, then you could also download the OS media online - http://dell.to/1JsMeJg 

If the system is under warranty, write me a private conversation with the service tag and your contact details(Name and Email). If there is no warranty, If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ

Keep us updated.

Thanks and Regards,
Social Media and Communities Professional
Dell Support Videos 
Drivers and Downloads

0 Kudos