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Fingerprint Reader Not Detected
I have a Dell Vostro 3700, with Windows 7.
All of a sudden the "Fingerprint Reader Is Not Detected"
I have reinstalled the driver (Downloaded from Dell.com), reinstalled the Digital Persona Software, and still NOTHING!
Please help! :emotion-18:
4992
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Posted July 13th, 2011 08:00
I have a Dell Vostro 3700, with Windows 7.
All of a sudden the "Fingerprint Reader Is Not Detected"
I have reinstalled the driver (Downloaded from Dell.com), reinstalled the Digital Persona Software, and still NOTHING!
Please help! :emotion-18:
I have exactly the same problem with Dell Vostro and Win 7. It used to work, now it doesn't. So it must be a Win 7 update that rendered it useless. If you find a solution, let me know.
mgrantaz
4992
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Posted July 13th, 2011 08:00
mgrantaz,
Thank you for contacting DigitalPersona. There will be no update releases for DigitalPersona Personal in the future. There will be no updates for Firefox 4 nor Internet Explorer 9. IF they work they work, if they do not work with DPPersonal, then you will have to decide to either keep DPPersonal and forgo Firefox 4 or IE 9, or vice versa. DigitalPersona is leaving the consumer market and is focusing on business applications. In fact, DigitalPersona Personal will not longer be supported after Mid-April of this year. We apologize for any inconvenience this might cause. Sincerely, Tech Team
Exists an add-on called "Fingerfox (SE)", the latest version and 'the 2.20.2. This Add-on in conjunction with "DigitalPersona Personal" solves the problem. In firefox you must disable "DigitalPersona Extension" (I had version 5.0.0.3790 that worked with Firefox 3.6 but not with 4). Install "Fingerfox (SE)". When you go on a site where and 'have a login, click on the icon at the bottom right, it will open' the pop-up "Fingerfox (SE)". At this point, DO NOT FILL THE CREDENTIALS IN POPUP, but rubbing your finger to your fingerprint, it will open 'utility DigitalPersona Personal. Enter the credentials in Personal and DigitalPersona will 'to deal with this transfer credential to "Fingerfox (SE)".
Rick
4992
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Posted July 13th, 2011 08:00
AuthenTec and UPEK Announce Merger - MarketWatch.com
Welcome To UPEK - Support - Downloads
Download common Windows drivers for UPEK fingerprint sensors (for TouchChip/TouchStrip fingerprint coprocessor/sensor/reader)
There are two driver packages, a common package and a package for users of the Windows Biometric Framework (WBF). For a description of the differences please read this.
Please wait, looking for latest drivers...The common package below contains drivers for WindowsXP, Vista, W7 including installation of drivers and merge modules for older systems and for Windows 7 (common mode). The Windows Biometric Framework (WBF) driver is available in a separate package.
Attention: This driver is to be used with Protector Suite QL (5.2-5.8) or with common version of Protector Suite 2009!
Release date: 6/7/2010 Revision: 2.19C Filename: 2.19C_package.zip File size: 4882997 bytes Platform(s): Windows XP, Windows Vista 64bit, Windows server 2003, Windows Server 2003 64bit, Windows XP 64bit, Windows Vista, Windows Server 2008, Windows Server 2008 64bit, Windows 7, Windows Server 2008 R2 64-bit
Description for package of UPEK Windows drivers
Release date: 8/21/2009 Revision: 1.1 Filename: Readme_drivers.pdf File size: 815781 bytes Platform(s): General 4992
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Posted July 13th, 2011 12:00
It just started working again, about 3 or 4 days ago. No idea, didn't change anything. Just started working.... very odd.
4992
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Posted February 12th, 2012 05:00
I had the same issue.. But I've cracked it.. Hurray!!
When you install the digitalPersona software an x86 setup will be installed if you click the 'setup.exe' in the autorun menu.
even though you're on an x64 platform. So choose the 'Open folders to view files' as below during autorun go to the 'x64' folder
and then run the 'setup.exe'. Done ! :emotion-11:
4992
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Posted March 29th, 2012 01:00
i have integrated biometric fingerprint scanner or LES fp scanner,i am not able to find his driver for 32 bit operating system.
plz help me.
name-ib korea
modal-TBN220-AN
4992
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Posted April 17th, 2013 01:00
I Had same problem 'reader not detected' till 5 min ago
Win 8 64 BIT
I went to the link above http://www.dell.com/support/drivers/us/en/04/DriversHome/ShowProductSelector
It offered some BIOS update I installed restarted and Updated BIOS.I logged in to PC again using my finger. JOY :-)
4992
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Posted March 7th, 2014 13:00
I am having this issue with 2 laptops. I did all of the suggestions. I even checked to make sure the cable was connected and still am getting "fingerprint reader device not connecred" an other sugestions? thanks Lu504
0
Posted October 17th, 2014 10:00
my fingerprint scanner (digital persona) doesn't display the fingerprint captured. please what do I do?
PudgyOne
11 Legend
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30315 Posts
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4992
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Posted July 3rd, 2011 14:00
TarynG_ZA,
Did you try uninstalling DigitalPersona in programs and features, then restart your computer?
Tyr installing DidgitalPersona using the disk. If no disk was provided, then go to Drivers & Downloads enter your service tag number. Then look under security. It may say something like...
Authentec AES2810 (Fingerprint Reader W7 64-bit) This is the DigitalPersona Fingerprint software.
Rick