This post is more than 5 years old
4 Posts
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1482
Flickering screen
Hi,
I have a Dell XPS 13 (a little more then a year) and a couple of issues:
1. The screen is flickering. See this movie:[View:/cfs-file/__key/communityserver-discussions-components-files/3518/Video.MOV:550:0]
2. When I move the screen only a little (up and down) bit it's going into sleep mode and I need to close and open it or even restart. This is really annoying and I am having this a couple of months already but it's getting worse now.
3. Sometimes it does nothing anymore. Then I need to restart it. Mouse and keyboard is locked.
Hope somebody can help me.
Thanks.
Tom
JEHIE
6 Posts
0
December 8th, 2016 07:00
Tom,
I have the exact same issue. Call technical support immediately and lodge a complaint. What began as screen flickering for me (and many many many others on this forum) turned into complete motherboard failure. My laptop won't even power up.
I haven't see a solution to this issue aside from replacing the motherboard (and in many cases replacing it numerous times).
tomvdberg
4 Posts
0
December 8th, 2016 07:00
Thanks for your reply.
Seriously? I bought the laptop in May 2015 and now the motherboard is already broken? How did Dell help you in your case?
tomvdberg
4 Posts
0
December 8th, 2016 07:00
And which number did you call?