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Last reply by 05-20-2017 Solved
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2 Bronze
2 Bronze
190532

Forgot Unlock Setup Password

Hello,

I forgot my Unlock Setup Password in Bios Security Menu,  

i need to change advanced setting but it requires password, so how can i reset it?

thanks

Solution (1)

Accepted Solutions
5 Tungsten
68508

Hi Amirala,

I am sorry for the inconvenience. 

To receive further assistance from Dell support, click the "Get help now" icon on the right to start a live chat session. Share the private Dell PC Service Tag with them.

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Replies (15)
10 Diamond
68517

Call Dell, verify ownership. There is a charge for the call and service if you're out of warranty.

Dell System prompts for a Hard Drive (HDD) or BIOS password

 

2 Bronze
2 Bronze
68508

how can i verify ownership?

5 Tungsten
68509

Hi Amirala,

I am sorry for the inconvenience. 

To receive further assistance from Dell support, click the "Get help now" icon on the right to start a live chat session. Share the private Dell PC Service Tag with them.

2 Bronze
2 Bronze
68508

Hello Senthil,

I think I have the same problem that Amirala. I need to unlock my "admin password" or "setup password". I can access my BIOS but I cannot do nothing there, like activate the TPM security.

By the way, my laptop is a Latitude E6430. Is there a way of Dell restore that password?


Thanks.

2 Bronze
2 Bronze
68508

Hello,

I forgot my Unlock Setup Password in Bios Security Menu,  

i need to change advanced setting but it requires password, so how can i reset it?

need mastercode

help me please

my code :

FBE49469C0BE37F9

<Service tag removed>

thanks

10 Diamond
69265

You need to place a voice phone call to Dell support.  Be prepared with your ownership details (name, address, phone number) - they will verify that before assistance is offered.

2 Bronze
2 Bronze
69265

I can not speak English.

Is there an address I can resolve via mail??

thanks

10 Diamond
69265

No.  It needs to be done by voice call.  

2 Bronze
2 Bronze
69265

I called the service in my country.

They were not helpful.

Password my own responsibility :/

Motherboard replacement recommended :D

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