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HDMI not working on Latitude
I have a Latitude E5420 with Windows 7 Professional operating system and a Intel HD Graphics 3000 video card.
My HDTV's do not recognize the laptop when I connect both devices via the HDMI port. Cable is good as it works on several other devices including an other laptop.
I have updated my video driver with the latest available on the Dell website version 9.17.10.3040
I see no settings in my graphics display control panel that allow me to make changes.
Anybody knows what I'm doing wrong?
DELL-Nikhil D1
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September 16th, 2013 15:00
Hi bruinshb,
Please install the Chipset drivers and check the functionality of the HDMI port. To update the Chipset drivers, please follow the below mentioned steps:
Click this link: http://dell.to/169ziEK
Select Download file and follow the onscreen instructions to complete the installation. Restart the computer and connect the HDMI cable to the laptop and HDMI port on the TV.
Please post the results.
bruinshb
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September 16th, 2013 20:00
Updated the Chipset drivers but the results were the same. Followed suggested instruction to go the "adjust screen resolutions" and extend view. HDMI port still seems to be dead
DELL-Nikhil D1
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September 17th, 2013 16:00
Hi bruinshb,
I suggest you to uninstall Intel HD graphics by following the steps and restart the system.
After the system restarts please run Windows updates. Steps to run “Windows updates”:
Connect the HDMI cable to the TV and laptop, ensure the TV is switched on. Use the key combination Fn+F8 or F8 key only to switch the display to external monitor.
Check and post the results.