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Hard Drive Failed during diagnostic. Error Code 2000-0142
Dear forum / Dell support,
Please help. I have run a diagnostic on my broken Inspiron 15R and have the following error message:
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Error Code 2000-0142
Validation 90054
Msg: Hard Drive 0 – S/N WX51E43XWS20, short self test unsuccessful
The given code and
message can be used by Dell Technical Support to help diagnose the
problem.
Do you want to continue
testing?
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Thank you for your help!
LSUFAN51
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March 2nd, 2016 11:00
natakuc4 makes an excellent point there.....:emotion-2:
Just to be on the safe side, you should backup all your important stuff to an external drive.
Philip_Yip
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February 29th, 2016 10:00
A Crucial SSD will speed up the performance of your system:
http://uk.crucial.com/gbr/en/compatible-upgrade-for/Dell/inspiron-15r-%285537%29
fdereox
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February 29th, 2016 10:00
Ok, thank you for your answer. Do you have any advice for choosing the hard drive?
Is it simple to realise the change? I'm really not an expert...
Thanks
fdereox
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February 29th, 2016 10:00
It's out of warranty unfortunately.
The model is Inspiron 15R 5537
ejn63
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February 29th, 2016 10:00
You can use any standard 2.5" 7 mm hard drive, hybrid drive or solid state drive.
You'll need the recovery media you made when you received the system as well -- or, if you did not prepare a set, you'll need to contact Dell to purchase a set now.
ejn63
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February 29th, 2016 10:00
For hard drives, you have three choices - WD, Toshiba and Seagate -- choose from the first two.
If capacity isn't an issue, you can also go with a solid state drive -- front runner there is Samsung.
ejn63
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February 29th, 2016 10:00
If the system is under warranty, contact Dell support with the error and they'll replace the drive.
If the system is out of warranty, we'll need to know the exact model (N5110, 5521, etc.) to recommend a replacement for your failed drive.
fdereox
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March 2nd, 2016 08:00
Just in case, it could help other people...
After having done several checking tools which all indicated me that my HDD was healthy, I just reinstalled Windows: everything works fine now!
LSUFAN51
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March 2nd, 2016 10:00
You save yourself a lot of money there. Glad you figured it out and thanks for letting us know....:emotion-2:
Philip_Yip
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March 2nd, 2016 11:00
Be careful the 2000-0142/2000-0146 show when the drive has failed and although reinstallation of the OS has worked there is a higher chance it will return and the hard drive will fail completely.
fdereox
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March 3rd, 2016 03:00
Ok thanks, I understand your warnings, prevention is always better than cure.
I bought this computer only 2.5 years ago (with a basic utilisation) and it seems to me that it's a quite short lifetime for a HDD...
But anyway, I checked with CrystalDiskInfo and made a WD Diagnistics, both indicate that my disk has bad sectors and fail the test! I gonna change that disk for more security!
Thanks for your advice!