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fdereox
1 Nickel

Hard Drive Failed during diagnostic. Error Code 2000-0142

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Dear forum / Dell support,

Please help. I have run a diagnostic on my broken Inspiron 15R and have the following error message:

 

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Error Code 2000-0142

Validation 90054

Msg: Hard Drive 0 – S/N WX51E43XWS20, short self test unsuccessful


The given code and
message can be used by Dell Technical Support to help diagnose the
problem.

Do you want to continue
testing?

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Thank you for your help!

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11 Replies
9 Rhodium

RE: Hard Drive Failed during diagnostic. Error Code 2000-0142

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If the system is under warranty, contact Dell support with the error and they'll replace the drive.

If the system is out of warranty, we'll need to know the exact model (N5110, 5521, etc.) to recommend a replacement for your failed drive.

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fdereox
1 Nickel

RE: Hard Drive Failed during diagnostic. Error Code 2000-0142

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It's out of warranty unfortunately.

The model is Inspiron 15R 5537

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9 Rhodium

RE: Hard Drive Failed during diagnostic. Error Code 2000-0142

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You can use any standard 2.5" 7 mm hard drive, hybrid drive or solid state drive.

You'll need the recovery media you made when you received the system as well -- or, if you did not prepare a set, you'll need to contact Dell to purchase a set now.

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fdereox
1 Nickel

RE: Hard Drive Failed during diagnostic. Error Code 2000-0142

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Ok, thank you for your answer. Do you have any advice for choosing the hard drive?

Is it simple to realise the change? I'm really not an expert...

Thanks

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Philip_Yip
6 Indium

RE: Hard Drive Failed during diagnostic. Error Code 2000-0142

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A Crucial SSD will speed up the performance of your system:

http://uk.crucial.com/gbr/en/compatible-upgrade-for/Dell/inspiron-15r-%285537%29

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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9 Rhodium

RE: Hard Drive Failed during diagnostic. Error Code 2000-0142

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For hard drives, you have three choices - WD, Toshiba and Seagate -- choose from the first two.

If capacity isn't an issue, you can also go with a solid state drive -- front runner there is Samsung.

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fdereox
1 Nickel

RE: Hard Drive Failed during diagnostic. Error Code 2000-0142

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Just in case, it could help other people...

After having done several checking tools which all indicated me that my HDD was healthy, I just reinstalled Windows: everything works fine now!

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LSUFAN51
5 Rhenium

RE: Hard Drive Failed during diagnostic. Error Code 2000-0142

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You save yourself a lot of money there. Glad you figured it out and thanks for letting us know.... 

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Philip_Yip
6 Indium

RE: Hard Drive Failed during diagnostic. Error Code 2000-0142

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Be careful the 2000-0142/2000-0146 show when the drive has failed and although reinstallation of the OS has worked there is a higher chance it will return and the hard drive will fail completely.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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