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Hard drive crashed. How do I get OS and boot disk from Dell?
Dell Inspiron 15Z model 5523 laptop less than 2 years old. Locked up during a Windows update. Refreshed it and lost all my programs. Downloaded Firefox accidentally from a bad site and it was bundled with malware. So I refreshed the laptop again. Had everything working and then later that day it just quit. Locked up and when I rebooted, it said no hard drive could be found. I have a new hard drive and someone who can replace it for me, but how do I get my Windows 8 (paid for with the computer) and a boot disk from Dell? Thanks!
Philip_Yip
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November 10th, 2014 18:00
Call Technical Support or for a download solution see here. I advise following my Windows Reinstallation Guide and carrying out the additional optional step to securely wipe the compromised system, see A Clean Install of Windows 8.1.