8 Krypton

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Everyone can get the RC1 I thought? Anyway, yes it's a definite consideration.

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Anonymous
Not applicable

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

I bet it will benchmark faster in RC1 than it will in XP. Just a hunch. I'd buy another SATA drive or Ghost my image out onto an external drive and give it a shot. Sounds like fun.

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adityx
1 Nickel

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

I am throwing in the towel.  After my laptop came back from from Dell Repair Depot, Windows was corrupted.  When I try reinstalling Windows, the computer freezes - the same old freezing that the repair depot was supposed to fix in the first place.

I have the number for Customer Care and I am asking for a refund.  I refuse to spend another evening trying to get this laptop to work.

Wish me luck.

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Highlighted
8 Krypton

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Good for you and good luck! My experience with repair centres in general is that they just replace a bunch of parts and send it back out as soon as possible without bothering with sensible testing i.e. does it turn on? Great - send it out.

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david2009
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Hi everyone,

I'm back, after originally seeming to fix this pile of poo of a laptop by reinstalling the os as support had directed me several times, and I have to say the support centre are useless, I was so annoyed and angry that I didn’t post what I had done or how bad support were because I had wasted so much of my time, I bought this machine as I am an IT consultant and thought it would be a great product, one of my account managers told me it would be, ha.

To fix the problem initially and prove it was a dell driver issue I reinstalled the OS from the recovery partition (for the 4th time) I left the machine on my desk and just used it without connecting it to a network or installing anything else, for a working day (it did not freeze once) then I did windows updates and no dell updates (again left it for one day), still no freezing or hanging...yeah. I then did the dell discovery thing to do the auto updates, less than 2 mins later my machine hung, at least I had narrowed it down.

 I then went through the whole thing again except I manually downloaded the dell updates (looking in device manager to make sure dell had posted the right drivers for the hardware, I don’t think dell’s site is correct) to a USB drive and manually installed only the hardware updates and recommended or urgent (can’t remember terminology on site), then hey presto it worked and I had no problems, I think I can say I proved it was a dell update, I had support telling me it was a windows update problem or a software problem and they would charge me to fix it, I refrained from swearing.

I now have the same problem and more, after recently doing an update (from the dell web site) I keep getting either a freezing laptop or the BSOD (BSOD is a power_driver can’t remember rest except it talks about uninstalling any hardware I have just installed, guess what I haven’t installed any) or the hard drive thrashing all of the time with the fan thinking it’s an air conditioning unit turned onto hot. Again I did some of my own testing and when I uninstalled the network driver, the problem seemed to fix itself (so far), well not quite the hard drive is still thrashing.

I can only surmise, don’t buy a dell product, if you have a problem, and I think that this is par the course with computers because they are not fool proof, you will not get the support you need.

BTW, and to give you an idea where I am coming from as I noticed that dell people also try and help on this forum, I also commissioned a high end dell equallogic solution costing over 100K, and guess what I had the same sorts of issues.

It’s about time dell started listening to their clients, and put a product out that worked out of the box, so many of the other manufactures can do it.

 I think you can tell I am annoyed again.

 

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8 Krypton

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Engineer arrived for the second refit - brought wrong fan emoticon.Sad.title

Laptop crashed 20 minutes after he left.

Words cannot describe how angry I am with Dell and this heap of useless black plastic.

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Anonymous
Not applicable

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

How many attempted service calls is this now?

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Anonymous
Not applicable

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

@david2009

What BIOS version are you running currently?

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8 Krypton

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

2 engineer visits this week plus one missed visit as he hadn't got the parts (today he admitted he was literally on my doorstep before he realised he didn't have them yesterday!). It did take me over a week of badgering tech support to convince them to send out an engineer at all though.

What wasn't perhaps clear from my previous post was that the visit today did result in the replacement of the motherboard, hard drive and some of the cooling systems. It was just the fan on the graphics card that was missed through being the incorrect part. The engineer also did the OS and driver installs himself so I'd expect them to be done right.....and it still died. I did have to show him how to enter the service tag in the BIOS though which is a little concerning. Even the guy he had to call to find out how to do this didn't know! Nice guy though - professional, courteous and punctual. It's not his fault the hardware's bobbins.

All-in-all, given the fact that there's now very little of this machine that hasn't been replaced, I'm of the opinion that there's an inherent design fault rather than being a single hardware issue.

As an aside, when will Dell list the drivers that need to be installed in the order they actually need to be installed in?! Where's the sense in putting them in any other order?! If something HAS to be installed first, put i at the top of the list - don't make us wade through all the help files first. The one that absolutely has to be installed first is about 13th on the list and you can't find that out without clicking each link and reading the installation instructions for every single one up to that point unless you've done it several times before and can remember which one it is! Absolutely senseless piece of software design.

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8 Krypton

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

@david2009

What BIOS version are you running currently?

At the moment the engineer has left it with A06 on it. If I can keep the thing up for long enough tonight I'll try and download A07 but I'm not holding my breath.

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