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pgarcia704
1 Copper

Help with DVD Drive on Dell Inspiron 5537

I'm having trouble with playing DVDs on my inspiron 5537. It had been working just fine until today. I played a DVD and when I skipped towards the end to watch a particular scene the show started to play back as if the disc were scratched. I checked the disk and there are no scratches.

I replaced the disc with several other ones and the same problem happens. The show will be just fine in the beginning minutes but once it hits around 12 minutes the player starts getting really loud and the show is not beign played back without skipping, pausing, and lagging.


It was working just fine yesterday. I've never had this problem before. What do i do? Clean the drive, replace it? Take it to a repair shop?

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2 Replies

RE: Help with DVD Drive on Dell Inspiron 5537

Hi Pgarcia704

Thanks for writing to us. 

The issue could be a hardware or software related. 

Have you made any hardware or software changes recently ?

Please try the below steps and let us know how it goes. 

Press win + R, in the dialogue box type in devmgmt.msc then click ok. 

Now in the device manager windows right click on the DVD drive option and select uninstall. 

Now open the below link and follow the steps as advised to delete the filters. 

https://support.microsoft.com/en-us/kb/929461

The steps suggested in the link is the same for any Windows version.

Restart the machine.

Let us know how it goes. 

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: Help with DVD Drive on Dell Inspiron 5537

Hi, 

We are awaiting your response. Let us know if you have tried the steps as suggested

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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