Did your warranty expire?  If it did, you will not be able to use the chat system.

When you tried to get on the chat line, did it just reject your service tag or did the agent on the line say that your system was not covered?

Description Provider Start Date End Date Days Left

XPS Technical Support DELL 11/27/2011 11/27/2012 305

Next Business Day Support QLX 11/27/2011 11/27/2012 305

thats my warrenty status

Try filling out this form to see if you can get some help.

www.dell.com/.../ss

And i didnt connect to any agent.

i got to dell.com/xpschat

enter the service tag.

then

Our records indicate that Chat is not available for your XPS 15 (L501X) product.

We are sorry for any inconvenience. Please select from one of the alternative options below. Thank you for choosing Dell.

System Summary

Service Tag <ADMIN NOTE: Service tag removed per privacy policy> change

System Type XPS 15 (L501X)

Ship Date 11/27/2010

Country United States

Alternative Contact Options:

Email

Technical Support Email

A representative will usually respond to your email inquiry within one business day. Please note email support is recommended for low severity issues.

Ya filled it up.

i ve even tried sending them email with the option they gave yesterday itself

but i only got automated mails

I found this statement on Dell's Website
Dell Chat currently supports Latitude, OptiPlex, Dell Precision, and Vostro product lines.

You can try calling
1-877-293-1197
Available 24/7
For faster service, please enter Express Service Code 11352421693 when prompted on the call.

In which country is that ?

im using the us website