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swcoulthurst
8 Posts
0
1937
December 27th, 2016 10:00
There is a typo mistake in your FAQ.
Responses(4)
DELL-Chris M
Community Manager
•
54.9K Posts
December 28th, 2016 06:00
Apologies for the error. I have fixed the typo mistake.
December 28th, 2016 14:00
Surely this should be covered under some form of goodwill policy? In my opinion, it is obviously extremely common and therefore must be a design fault. However, I suspect this will never happen.
Brian Pham
3 Posts
1
December 28th, 2016 15:00
The laptop hinge is the same as your home door hinge or car door hinge. If it's broken in 1 year of use, it's defected or damaged by users.
December 29th, 2016 12:00
The posted policy that all Dell representatives follow is correct. It was a simple mistake in our posting that has been addressed.
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DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
December 28th, 2016 06:00
Apologies for the error. I have fixed the typo mistake.
swcoulthurst
8 Posts
0
December 28th, 2016 14:00
Surely this should be covered under some form of goodwill policy? In my opinion, it is obviously extremely common and therefore must be a design fault. However, I suspect this will never happen.
Brian Pham
3 Posts
1
December 28th, 2016 15:00
The laptop hinge is the same as your home door hinge or car door hinge. If it's broken in 1 year of use, it's defected or damaged by users.
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
December 29th, 2016 12:00
The posted policy that all Dell representatives follow is correct. It was a simple mistake in our posting that has been addressed.