Unsolved
This post is more than 5 years old
3 Posts
0
8320
How do I actually get to talk to someone???
I've had an issue with downloading a update from Microsoft, when I gave my details to them they informed that my laptop is not registered for use in the UK. As this laptop was purchased in PC world in Essex, I'm at a loss as to wht]y this is. I have spent the past hour going around in circles trying to get a number to speak to someone. However as my warrenty has expired this is proving impossible.......Can anyone help me please?
Regards,
Dave.
ejn63
9 Legend
9 Legend
•
87.5K Posts
0
August 19th, 2011 10:00
You need to register systems purchased from retailers:
support.dell.com/.../retail_landing_page
davee1234
3 Posts
0
August 19th, 2011 12:00
Thanks for that, however I would assume that when purchased and warranty started this would have been logged. I have used Dell support to have the screen replaced, surely this would have been flagged at that stage that it "wasn't UK" and how come a retailer can sell something that is not licensed for this country, there was no mention of a passport. Very confused (and fed up)
But thanks again.
Regards,
Dave.
hrova
2.2K Posts
0
August 19th, 2011 12:00
Perhaps the MS rep you spoke with was incorrect.
Either way, since you are out of warranty anyway, why not start a new thread with your problem details and somehere here may be able to help.
davee1234
3 Posts
0
August 19th, 2011 12:00
Hi,
Its Vista Home Premium
The update is Creative Technology Ltd. - Streaming Media and Broadcast - Creative Live! Camera
And the machine is a Studio 1737 model No 1737-6536.
Regards,
Dave
Philip_Yip
9 Legend
9 Legend
•
16K Posts
0
August 19th, 2011 12:00
What is your Operating System?
What update?
What is model your system?
Philip_Yip
9 Legend
9 Legend
•
16K Posts
0
August 19th, 2011 13:00
Try reinstalling the driver here and also Dell Webcam Centre.<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>
Then try the updates again. I guess its an optional update (in Windows Update).