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I have a big PROBLEM, please help me, I tried everything.
Hello guys, I have a big problem. Today I bought Dell Inspiron R15 5521, it's brand new and it came from official Dell Shop. But the main problem is FAN. It's making me crazy. As I know, I am not the only one with this problem, but I can't fix it. I tried to do it for about 4 hours already.
I tried to install Bios 8, then 6, then 4, then again to 6 and 8.
I tried to fix it with some drivers, but I failed.
I tried to stop it by installing program name SpeedFan, but SpeedFab can't find my fans.
The temperature is about 45 C, but it still blows air, and it's not hot air...
Please help me, because I am going to ask for a refund, this is the first time I am so disgruntled .
DELL-Ravi Ch
7 Technologist
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July 31st, 2013 20:00
Hi naviown,
I would suggest that you run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.
Please send me a private message with the computer's service tag, Name registered during the system purchase and email address. So that I can check what can be done. To send a private message, click on my name and select start conversation.
naviown
5 Posts
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August 1st, 2013 04:00
I have uploaded everything you asked, waiting for your responce.
naviown
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August 1st, 2013 04:00
There was no errors found, and there is a photo I took.
I have sent you my email and Service Tag.
naviown
5 Posts
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August 2nd, 2013 06:00
Would you suggest something?
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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August 3rd, 2013 02:00
Hi naviown,
Please send me a private message with the computer's service tag, Name registered during the system purchase and email address. So that I can check what can be done. To send a private message, click on my name and select start conversation.
naviown
5 Posts
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August 3rd, 2013 03:00
I have already sent you these details...
Priyadarshini
4 Posts
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November 6th, 2013 09:00
Hi.. Even I'm finding the same problem. The fan starts running as soonas the laptop starts up though not much of applications are running and also laptop,esp touchpad gets heated up within half an hour of usage. I got the laptop only 4 days ago. Did you find the solution??
dima7821
7 Posts
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December 7th, 2013 02:00
The same thing here. My requests are ignored by Dell completely. I do not know what to do.
ieee488
4 Operator
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11.1K Posts
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December 7th, 2013 07:00
You have only 21 days to return the laptop if you bought from Dell.
dima7821
7 Posts
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December 7th, 2013 10:00
It's been 2 months already. And, to tell the truth, I do not want to return it. There are so many people with the same problem, and I still hope some new BIOS update will provide a fix. But Dell's ignorance annoys me so much.