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I have a dell power companion USB-C –PW7015MC and it doesn't charge my xps 13
I bought a dell power companion USB-C –PW7015MC and it doesn't charge my xps 13 it detects the charger as a usb hub and it doesn't charge the computer. The odd thing is if I use a dongle from usb c to hdmi, usb c and usb a and I plug the charger into the dongle then it starts charging. It just doesn't work when I plug it in directly. Please help.
DELL-Jesse L
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September 25th, 2017 08:00
HiloDude,
Contact Dell at 1-800-624-9896 and have the companion replaced.
HiloDude
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September 25th, 2017 09:00
One odd thing is that when I plug it into another USB c device it charges it perfectly fine but just the xps 13 is it not a software issue?
DELL-Jesse L
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September 26th, 2017 05:00
HiloDude,
You can update the system bios on the xps 13 and that could possibly resolve the issue.
Dell Drivers and Downloads
HiloDude
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September 26th, 2017 06:00
I've updated the BIOS to the most recent update and this problem feels like an easy fix just I don't know how to fix it. Dell products shouldn't have problems with dell's accessories