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I have a few problems with Inspiron 3521 - audio and video
Hello!
A few days ago i buyed a new laptop (selling my old Dell), the computer was without preinstalled Windows, so i format the hard drive and installed Windows 7 from a CD. Then i installed the drivers from Dell's support page using my service tag.
I have three problems now:
1. My audio works great, watching movies, listening to movies, even with headsets or throught HDMI to my TV.
But sometimes, when im not listening to anything for an hour or two, when i try to play something from YouTube, Windows Media Player, etc. the sound won't start. Windows Media PLayer says that there is an error playing the files, youtube videos are playing without any sound. The problem is resolved when I disable and reeneble the sound driver or restart my computer. Today i removed the audio driver and installed it again, but the same issue is still on.
2. I have AMD video card and installed the driver. But Windows Update installed Intel GMA driver too. Is that a problem?
3. My Dell App is showing that my 2 year warranty expires on 13.07.2015, but i bought my laptop on 30.10?
I can provide service tag if it's needed
Thank you in advance for the assistance
These are my laptop's specifications taken from My Dell app:
| Product |
Inspiron 3521 |
Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (CPU:0)
| Total Physical Memory |
8.00 GB |
|
|
|
||
| Video Card - Intel(R) HD Graphics 4000 |
| Vendor Name |
Intel Corporation |
|
| Interface |
PCI |
|
| Video Card Chip Type |
Intel(R) HD Graphics Family |
|
| Video Card Memory |
2.06 GB |
|
| Video Card BIOS |
Intel Video BIOS |
|
| Driver Provider |
Intel Corporation |
|
| Driver Version |
9.17.10.2932, 12-12-2012 |
| Video Card - AMD Radeon HD 8730M |
| Vendor Name |
Advanced Micro Devices [AMD] nee ATI |
|
| Video Card Memory |
2.00 GB |
|
| Fan Speed |
20% |
|
| Driver Provider |
Advanced Micro Devices, Inc. |
|
| Driver Version |
9.0.12.0, 9-10-2012 |
| Display - Generic PnP Monitor |
| Mode |
1366 x 768 (32-bit) (60 Hz) |
||
| Preferred Mode |
1366 x 768 (59 Hz) |
||
| Signal Type |
Digital |
||
|
|
|||
| Sound Card - Realtek High Definition Audio |
| Driver Provider |
Realtek Semiconductor Corp. |
|
| Driver Version |
6.0.1.6788, 11-27-2012 |
|
| Driver |
c:\windows\system32\drivers\rtkvhd64.sys |
| Sound Card - High Definition Audio Device |
| Driver Provider |
Microsoft |
|
| Driver Version |
6.1.7601.17514, 11-19-2010 |
|
| Driver |
c:\windows\system32\drivers\hdaudio.sys |
ieee488
4 Operator
4 Operator
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11.1K Posts
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November 3rd, 2013 16:00
http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=&l=en&s=bsd&docid=268873
zynth
6 Posts
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November 3rd, 2013 18:00
That's the first time read somewhere that drivers for different hardware has to be installed in perfect order provided from the menufacturer. Why then in the box there is no CD with a self extracting and self installing software ofr the drivers :)
And how to download and install audio and video driver before ethernet and wlan drivers? Ican't do it without internet :)
Btw, thanks about the link I didn'know that there is correct order of installing :)
But that don't answers me questions:
1. 2 video drivers? is there a problem to have AMD and Intel video drivers installed at one time?
2. 2 audio drivers? What the reason of the sound not playing from time to time?
3. warranty status?