I hoped for more Dell i5458

I ordered the Dell i5458 on the 25th of August for school. What a drag, man.

I was wondering if my issues were Windows 10 related or hardware related?

Picture it, sicily 1914 - jk... more like August 28th 2016. I get the new Dell laptop and open it with some excitement. Update software and drivers first, load my available softwares (Office, Adobe CC, Steam) and head off to my college classes. Touch screen is great, UE is great.

*WHIIIRRRRR rrrrrr pthththtp* First rando shut down, of many.

Call Dell. "hurr durr hurr hurr durr hurr durr" - fix

yassssss. Play some games, surf some web, complete the college thing

problem again "..........."

simply won't start up at all this time.

Call Dell. "There's a magic trick for this, sir" - fix

20 minutes of notes during a documentary - *pthththtp"

simply won't start up again. My face =)> :|

Dell support: "send it in we'll replace a thing. 7-10 days."

me: "no"

Amazon: "return it, breh"

I can't for the life of me understand why I would want to send it in for service after 2 different techs took over my laptop remotely and couldn't fix anything. Is it windows or bad hardware? I just know it was a terrible experience dealing with Dell when they sent me a festering failure.

awks.