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Inspiron 13 Out of Warranty, Boot Configuration Data crash

Hi, I need help please.

My Dell Inspiron 13 running on Win 8.1 has a blue screen crash on startup with the message along the lines of Boot Configuration Data missing etc. I learn from this https://www.dell.com/support/Article/us/en/19/SLN287103/EN post that I need to basically recover from a separate boot cd or drive, but i procrastinated on making one while my laptop was still OK. Then I hit a snag with trying to make one via downloading according to instruction here http://www.dell.com/support/article/us/en/19/SLN130027 because apparently my warranty had expired and because of that It wouldn’t allow me to download and make a USB Key… (Really, Dell, why? Why not just give consumers a boot cd/usb key in the first place?)

 

What can I do?

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5 Replies
Moderator
Moderator

RE: Inspiron 13 Out of Warranty, Boot Configuration Data crash

Hi REYLEE,

The OEM media is available for purchase while placing the order.

Ensure the HDD is fine before you troubleshoot the OS - Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.

You would basically need the OEM media to repair the OS as stated in the first article you have posted.

If you are in the US / UK - you could order the media online - http://dell.to/12vcZ27

Let us know if you have any other queries.

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RE: Inspiron 13 Out of Warranty, Boot Configuration Data crash

I was not informed there wld be no oem media given during my purchase nor given the option to. I am from Singapore and purchased it there. Will i still be able to order oem media? I had run diagnostics amd it did not report any errors.

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Moderator
Moderator

RE: Inspiron 13 Out of Warranty, Boot Configuration Data crash

Hi REYLEE,

You could still order the media. 

See the contact options for Singapore - http://dell.to/1SZA53o

Let us know if you have any other queries.

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Moderator
Moderator

RE: Inspiron 13 Out of Warranty, Boot Configuration Data crash

Hi Reylee,

You could also download the media here - http://dell.to/1JsMeJg

Try this and let us know if it works.

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RE: Inspiron 13 Out of Warranty, Boot Configuration Data crash

Hi Reylee,

Do reply to this community thread so that if there are any more queries we will be glad to assist you.

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