Inspiron 14R Video Hardware problem.

Hi DiVISiONFive,

Inspiron 14r comes in two variants, Inspiron 5420 and N4110. Please share the exact system model.

You may try running the diagnostics to check for hardware functionality. Refer to the link http://dell.to/GAxNcY for steps on how to run the diagnostics.

Keep me posted with the information. I will be glad to assist you further.

N4110, i tryed to use diag but no luck.

Hi DiVISiONFive,

I will suggest you to uninstall the Intel and AMD drivers from the Device Manager and reinstall them in the order provided below. The steps are:

• Press ‘Windows’ key + R on ‘Desktop’ screen 
• Type ‘devmgmt.msc’ in run box and press ‘Enter’
• Click > sign next to ‘Display adapters’ to expand the options.
• Right Click on the entries for Intel and AMD and click on Uninstall.

Once the drivers are uninstalled, reinstall the drivers in the order below.

Install the Intel driver from the link http://dell.to/1bETinM.

After installing the Intel driver, install the AMD driver from the link http://dell.to/16TZhF6.

Hope this helps. Please feel free to reply for any further assistance.

I tryed again to do that, glad not BSOD on me this time.
Anyway, i installed the drivers and again manually.

Yes, now Intel HD and AMD don't work.

Translate that to english from portuguese.And this too:

Desactivated and activated then.

Upthere they say Windows stopped then because found problems.

See?Now Intel HD 3000 driver are manufactured by AMD.

(What?Only photos less than 64kb??)

Now then say is working normally.

If Intel HD Graphics 3000 was working my current resolution was 1366-768.

(Sorry about the portuguese pictures, i have a PT OS)

See? Default Resolution is 1024 x 768 there!

AMD Catalyst is not working....

"Is not possible to execute CCC.There's no configuration to be set with CCC."

I will update AMD.

Hi DiVISiONFive,

I will suggest you to try the steps provided in the link http://bit.ly/H9ADWF.

During reinstallation of drivers, make sure to restart the system after every driver installation.

Hope this helps. Please feel free to reply for any further assistance

DriverHUB? Sure! But you know i have DriverBoosterPRO somewhere in here, maybe i will try to use it.If don't work i try driverhub. 

Nope, not working. Know <ADMIN NOTE: Substitute character removed as per TOU> this. Leave like it is then you guys find a way to fix it. EMAIL Me.

Hi DiVISiONFive,

I regret for the inconvenience.

If the issue is not resolved after updating the drivers, you may consider reinstalling the operating system.

Note: Please back up all your data before restoring / reinstalling Operating system on the machine.  Dell will not be responsible for any data loss/ data back up after operating system reinstallation.

Please feel free to reply for any further assistance.

Sorry!

About my BAD MOUTH, anyway i reinstalled the OS like 100 times but no luck.
I will keep you updated if i find a fix!

Hi DiVISiONFive,

I will suggest you to disable ‘Driver Signature Enforcement’ and then try installing the drivers to see if it works. The steps are:

• Open the Charms Bar and select “Settings”
• Select “Change PC Settings” and then select “General”
• Scroll to the bottom of the General page and select “Restart Now” under “Advanced Start-Up”
• Once the PC comes back up, select “Troubleshoot”
• Select “Advanced Options”
• Select “Start-Up Settings”
• Select the Restart button

Look for the option ‘Disable driver signature enforcement’. If for example the 7th option is ‘Disable driver signature enforcement’, press either the F7 key or the number 7 key from your computer to select the option. Pressing either key would restart the computer.

You may also try to disable the windows updates and then uninstall and reinstall the drivers.

Hope this helps. Please feel free to reply for any further assistance.

Sorry 'bout the delay.
Same, like i said to AMD, if i activate Intel's HD Graphics after installing AMD's Driver = Screen Starts Flashing with Mouse (Only way to stop it, is rebooting the PC).
There is no update for WIN8 now, i installed all of then.
Bad Luck, i win a game at a giveway (Wolfenstein) playin it with Intel's Hardware is so laggy.
Installing Intel's Driver again to i use PC normally again.

Hi DiVISiONFive,

The issue seems to be related to the hardware as reinstalling the drivers or operating system did not make any difference.

You may try to disable the AMD card in the device manager and then install the Intel driver and see if it works. To disable the AMD graphics, go to device manager and right click on the AMD card entry to disable it.

Hope this helps. Please feel free to reply for any further assistance.

I do that to use the computer, disable AMD card after that install Intel's Driver.

No.......

Maybe i get a new one?
(This time a Alienware)

Anyway, thanks for the help, even if is not fixed.