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Inspiron 14R Video Hardware problem.
Hello!
I got this problem after i upgraded my Laptop to WINDOWS 8.I installed all the drivers from support page, everything working like-new.
Only my AMD Radeon HD 7450m, i downloaded the drivers from support page, then installing the screen flashes and stay black until i restart the computer, after that the windows won't boot like normally would, the screen keeps flashing forever and the only away to use the computer again is booting into SafeMode and desactivate the video card in Driver Manager.
Few months later, i did have a problem with the HardDrive (Hard Driver " Needle" being stuck) now i got a 300GB HD (1TB to 300GB).
First gave me a BSOD DPC_VIOLATION, cause was old drivers installed, used Driver Fusion 1.7.0 Premium to clean it.
I can install the drivers in safemode using manual installation, like before windows won't boot.
AMD is helping me and could you kindly (lol Bioshock) help me too?
Thanks!
Specs:
Windows 8 Pro 64-bit
Intel Core i5 2450M @ 2.50GHz 52 °C
Sandy Bridge 32nm Technology
4,00GB Single-Channel DDR3 @ 664MHz (9-9-9-24)
Dell Inc. 0WVPMX (CPU) 54 °C
Monitor Genérico PnP (1366x768@60Hz)
Intel HD Graphics 3000 (Dell)
ATI AMD Radeon HD 7450M Series (Microsoft Corporation - WDDM v1.20) (Dell)
466GB Seagate ST500LM012 HN-M500MBB ATA Device (SATA) 44 °C
TSSTcorp DVD+-RW SN-208BB ATA Device
Realtek High Definition Audio
Dell-Kuldeep M
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October 31st, 2013 03:00
Hi DiVISiONFive,
Disabling the AMD card to use the system is not a permanent solution.
As mentioned earlier, the issue seems to be related to the hardware and you may have to replace the motherboard of the system.
Please feel free to reply for any further assistance.
Dell-Kuldeep M
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October 17th, 2013 06:00
Hi DiVISiONFive,
Inspiron 14r comes in two variants, Inspiron 5420 and N4110. Please share the exact system model.
You may try running the diagnostics to check for hardware functionality. Refer to the link http://dell.to/GAxNcY for steps on how to run the diagnostics.
Keep me posted with the information. I will be glad to assist you further.
Anonymous
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October 17th, 2013 09:00
N4110, i tryed to use diag but no luck.
Dell-Kuldeep M
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October 18th, 2013 06:00
Hi DiVISiONFive,
I will suggest you to uninstall the Intel and AMD drivers from the Device Manager and reinstall them in the order provided below. The steps are:
Once the drivers are uninstalled, reinstall the drivers in the order below.
Install the Intel driver from the link http://dell.to/1bETinM.
After installing the Intel driver, install the AMD driver from the link http://dell.to/16TZhF6.
Hope this helps. Please feel free to reply for any further assistance.
Anonymous
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October 18th, 2013 09:00
I tryed again to do that, glad not BSOD on me this time.
Anyway, i installed the drivers and again manually.
Yes, now Intel HD and AMD don't work.
Translate that to english from portuguese.And this too:
Desactivated and activated then.
Upthere they say Windows stopped then because found problems.
See?Now Intel HD 3000 driver are manufactured by AMD.
(What?Only photos less than 64kb??)
Now then say is working normally.
If Intel HD Graphics 3000 was working my current resolution was 1366-768.
(Sorry about the portuguese pictures, i have a PT OS)
See? Default Resolution is 1024 x 768 there!
AMD Catalyst is not working....
"Is not possible to execute CCC.There's no configuration to be set with CCC."
I will update AMD.
Dell-Kuldeep M
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October 19th, 2013 05:00
Hi DiVISiONFive,
I will suggest you to try the steps provided in the link http://bit.ly/H9ADWF.
During reinstallation of drivers, make sure to restart the system after every driver installation.
Hope this helps. Please feel free to reply for any further assistance
Anonymous
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October 19th, 2013 18:00
DriverHUB? Sure! But you know i have DriverBoosterPRO somewhere in here, maybe i will try to use it.If don't work i try driverhub.
Anonymous
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October 20th, 2013 03:00
Nope, not working. Know <ADMIN NOTE: Substitute character removed as per TOU> this. Leave like it is then you guys find a way to fix it. EMAIL Me.
Dell-Kuldeep M
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October 22nd, 2013 06:00
Hi DiVISiONFive,
I regret for the inconvenience.
If the issue is not resolved after updating the drivers, you may consider reinstalling the operating system.
Note: Please back up all your data before restoring / reinstalling Operating system on the machine. Dell will not be responsible for any data loss/ data back up after operating system reinstallation.
Please feel free to reply for any further assistance.
Anonymous
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October 23rd, 2013 20:00
Sorry!
About my BAD MOUTH, anyway i reinstalled the OS like 100 times but no luck.
I will keep you updated if i find a fix!
Dell-Kuldeep M
2 Intern
2 Intern
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October 24th, 2013 03:00
Hi DiVISiONFive,
I will suggest you to disable ‘Driver Signature Enforcement’ and then try installing the drivers to see if it works. The steps are:
Look for the option ‘Disable driver signature enforcement’. If for example the 7th option is ‘Disable driver signature enforcement’, press either the F7 key or the number 7 key from your computer to select the option. Pressing either key would restart the computer.
You may also try to disable the windows updates and then uninstall and reinstall the drivers.
Hope this helps. Please feel free to reply for any further assistance.
Anonymous
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October 28th, 2013 06:00
Sorry 'bout the delay.
Same, like i said to AMD, if i activate Intel's HD Graphics after installing AMD's Driver = Screen Starts Flashing with Mouse (Only way to stop it, is rebooting the PC).
There is no update for WIN8 now, i installed all of then.
Bad Luck, i win a game at a giveway (Wolfenstein) playin it with Intel's Hardware is so laggy.
Installing Intel's Driver again to i use PC normally again.
Dell-Kuldeep M
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October 29th, 2013 00:00
Hi DiVISiONFive,
The issue seems to be related to the hardware as reinstalling the drivers or operating system did not make any difference.
You may try to disable the AMD card in the device manager and then install the Intel driver and see if it works. To disable the AMD graphics, go to device manager and right click on the AMD card entry to disable it.
Hope this helps. Please feel free to reply for any further assistance.
Anonymous
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October 29th, 2013 16:00
I do that to use the computer, disable AMD card after that install Intel's Driver.
Anonymous
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November 1st, 2013 07:00
No.......
Maybe i get a new one?
(This time a Alienware)
Anyway, thanks for the help, even if is not fixed.