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Inspiron 14z Battery Plugged In but not Charging
My battery light is flashing red and the battery icon says that my charger is plugged in but not charging. So when I unplug my laptop it automatically dies. It's been like this for a couple of days and i've tried to just see if it'll go away but nothings happening.
I've only had this laptop for about 2 months.
Is there anything I can do w/o having to buy a new battery?
Dell_Abhishek_B
551 Posts
1
June 18th, 2012 18:00
Hi nessar12 ,
Welcome to the Community.
i would like to inform you that this issue can be resolved by downloading the latest BIOS. In case that doesn't solve the issue there might be a problem with the motherboard. Please download and flash the latest BIOS.
http://tinyurl.com/cas8sy3
Please respond in case you need any further assistance or clarification.
Glad to help!
Abhishek Banerjee
Social Outreach Professional
lmpolyak
4 Posts
0
September 24th, 2012 13:00
I have the same problem with my Inspiron N411z. Laptop is only 4.5 months old -- and when I plug in the adapter, the battery status light blinks red, and the battery does not charge. This is an intermittent problem, but is happening with increasing frequency.
Since it is still under warranty-- I call Dell Support, they suggested updating the BIOS but my BIOS was up-to-date.
Any other ideas on what might be wrong ?
Dell_Abhishek_B
551 Posts
0
September 24th, 2012 15:00
Hi,
If the issue is occuring even after the BIOS update it might be an issue with the AC adapter or the system board where the adapter connects. I would advise you to try another adapter to see if it is charging the battery. Also, check in the BIOS screen if the AC adapter is being recognised.
Please follow the steps below to check the AC adapter in BIOS.
If it is still not listed, then the system is not recognising the AC adapter and certain components need to be replaced.I am adding you as a friend; please accept my friend request and send me a personal message with the system Service Tag so that I can check the system warranty details and help you accordingly.
I would also like you to check the battery health, to make sure the battery is working properly. To check the battery health please follow the steps mentioned below:
Please reply for any further questions.
Summit Computer
1 Message
1
December 17th, 2012 14:00
Hi,
Not sure if this is too late for everyone, but thought I'd thrown in my 2 cents.
I just encountered this same issue, went through all of the posts here, but still had the same issue. At one point I did switch adapters and it seemed to fix the problem for a couple of days, but then returned.
Applying the KISS principle, I shutdown my laptop, removed the battery, put the battery back in, then plugged it back in. Voila! No more blinking red light and my laptop is charging again.
Hope this helps for future seekers.
Steve
Tanker_58
4 Posts
0
December 19th, 2012 09:00
We've been seeing this occur (fairly frequently) on the Latitude E6520 & E6530 laptops. It has never occured on our E6500 & E6510 laptops.
The current fix has been to:
1. Shut the computer off.
2. Remove the battery from the laptop.
3. Wait about 10 seconds.
4. Put the battery back into the laptop.
Not ideal, as the problem will come up again for a repeat of the above.
We are applying the latest BIOS (firmware) on (currently installed - E6520A13 & E6530A06, will install E6520A15 & E6530A07). It may take a while to confirm whether it fixes the issue or not, as it is an intermittent issue.
The "update your BIOS version was proposed a few months back and did not correct the issue. I'm not holding my breath for these new versions either. There is no mention that this problem is addressed in the latest BIOS versions.
SSurya
6 Posts
0
April 4th, 2013 14:00
Hi,
I have the same problem. I have an Inspiron 14z (N411z)
My battery light is flashing orange and the battery icon says that my charger is plugged in but not charging. So when I unplug my laptop it automatically dies. It's been like this for about a week and I've tried everything I found online including
Battery Health says 'System cannot communicate with battery'
Battery Status says ' Battery Charging disabled'
I tried to flash the BIOS by downloading the latest version, however it gives me an error message saying battery needs to be atleast 10% to flash BIOS. Or, it says 'Service already exists'
I bought the laptop in 2011 December, but didn't start using it until October 2012. The laptop is relatively new in terms of usage.
Is there anything I can do w/o having to buy a new battery?
This is frustrating. I don't think I will buy a Dell again.
Please help.
DELL-Chinmay S
1.8K Posts
0
April 5th, 2013 00:00
Hi S Surya,
I understand your concern.
You may follow some of the troubleshooting steps below that might help:
1. Drain out the residual power.
You may drain out the residual power by following steps below:
2. Check the Battery health meter is the battery charging is disabled by following the steps below:
3. Load BIOS defaults by following steps below:
Try charging the battery with the notebook turned off and see if it helps. You may also try swapping with a known good battery (If available). If known good battery works, you may charge the battery and try to update the system BIOS.
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.
Link to download system BIOS: http://dell.to/WozEth
Please share the findings.
lmpolyak
4 Posts
0
April 5th, 2013 07:00
Just wanted to follow-up regarding the guidance offered by DELL-ChinMay. I received similar guidance from Dell Phone Support -- I tried all these steps and it did nothing to alter the battery fail-to-charge problem. Since my laptop is still under warranty, a technician was sent to my home to replace both the battery and the mother board in fall 2012, neither of these changes fixed the problem. Separately, my hard drive failed in January 2013. I received a new hard drive (and installed it myself) -- and strangely, the battery problem seems to have resolved.
Regardless -- much as I love the portability and functionality of the 14z, the performance is abysmal. My laptop goes out of warranty this month, and I worry that I will be stuck paying for whatever frailty next reveals itself.
lisa
agentscorpion
3 Posts
0
April 23rd, 2013 16:00
Hey guys - I have a similar problem. I have the Dell Inspiron 14z (N411Z) .My laptop battery charges till its 85% then it just stops. The lights still on but charging doesn't happen whatsoever. If i take the battery health meter it shows as charging. But if i unplug the charger and plug it back in it will show "plugged in not charging". I already tried removing battery putting it back in, updating BIOS and also switching adapters. I believe there is something more serious. Recently I also had a problem where laptop would not shut down at all, but now thats been remedied automatically. Any helpful responses on this will be greatly appreciated.
Thanks
Karthik
ss_shukla
1 Message
0
May 13th, 2013 05:00
dell_abhishek_b : The download link below is for Version A05 of the bios while the previous versions listed are A03/A04 and A06.
The executable says that I already have a later version of the bios ????
Please suggest.
-Sanjeev
Rehan153
1 Message
0
June 8th, 2013 03:00
Hi sir
I find number of problems in my laptop Inspiron N411z bought in Nov 12.
1. Frequent blinking in red of battery light indicator.
2. Many a times, just of slight move or lift of the laptop while on battery, laptop goes dead. Require a start
3. Start up take like ages.
4. Cam hardly work in dark.
5. DVD ROM take ages to eject/open.
Your help in this regard is highly appreciable
Regards
agentscorpion
3 Posts
0
July 21st, 2013 10:00
Well my battery meter then from 85 moved down to a low 60 and finally it died - Bios and all *** can be disregarded- its purely the battery running out, getting new battery solved it ...
Gadfly Inc
2 Posts
0
August 10th, 2013 10:00
I have the same problem, with the message "plugged in, not charging". I have the latest version of BIOS, and the charger that came with the product. Still, I often get a message at startup that my laptop does not recognize my charger and that this may cause problems. Dell made both the laptop and the charger, and bundled them together...So, what gives?
agentscorpion
3 Posts
0
August 10th, 2013 13:00
Get a new battery - its the battery thats gone. Order a new battery from dell.com
arky2007
2 Posts
0
August 19th, 2013 05:00
Just after one year from the date of purchase, and 2 months after the warranty expiration date, the battery is not working. It's the same problem as many people described in here (red blinking light, battery is not charging), and I followed all the recommended steps as described in this community forum, but nothing seems to work. I'm very disappointed that the battery failed to work, just after 14 months from the date of purchase. I have no idea what to do next. The cost of the new battery is huge - over $120. I have no problem buying a new battery but after at least 2-3 years of life span, not one year. :(((