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DELL-Ravi Ch
Moderator
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Posted November 16th, 2015 21:00
Hi Thomasp87,
I’d suggest that you follow the steps mentioned below and check for issue resolution.
- Switch off the computer.
- Disconnect the AC adapter from the system.
- Remove the battery from the computer.
- Press and hold down the power button for 15 seconds.
- Then connect back all the peripherals and check for issue resolution.
Also, I would suggest you reseat a few components, like memory and hard drive and see if that makes a difference. In the link below punch in the system service tag or express service code and you can access the user manual for removing and reseating components.
http://dell.to/18r60nIPlease let me know if this helps.
Philip_Yip
11 Legend
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Posted November 17th, 2015 12:00
Revert to Windows 8.1 and ensure your UEFI BIOS is up to date before proceeding with the Windows 10 TH2 Clean Install.

Thomasp87
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Posted November 23rd, 2015 12:00
Hi Ravi, Philip
Thanks for your advices. After several days of attempts, I managed to connect to Dell.com and download the BIOS update and it seems to work fine so far.
Thanks
Pierre