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Go to SolutionNew Kaby Lake XPS 13: coil whine
Hi everybody,
After I was so happy to have found a Linux supported laptop with very good specifications, I had to return the brand new 9350 QHD+ because of the coil whine noise. It was a real pity because I was in love with the rest, but it was simply too loud.
Now I am thinking again what to buy.
Is the design of the new XPS 13 Kaby Lake (9360) solving the coil whine problem?
If yes, I would prefer to wait and support Dell buying the DE.
I know this is not a hardware forum, but I hope that someone from Dell can give me an asnwer here. Thank you very much in advance!
Vladimir B
1 Message
9382
0
Posted March 29th, 2018 05:00
Hello, my Dell XPS 13 9365 with latest BIOS 1.3.1 and all available system updates has this issue too.
It is UNACCEPTABLE for $2100 laptop with SSD and passive cooling.
Will there be a new revision of the hardware components for replacement? Not software patch with reducing performance.
(9365-6232, i7-7Y75/3200x1800/16GB/512GB)
I have already had the motherboard replaced, but the coil whine persists. Kudos to Dell for handling the ticket I opened quickly and sending a technician to my house the next day. Unfortunately, that didn't solve the problem.
I join others in saying that I paid a premium price for what I thought was a premium laptop. The user experience, which amounts to a mosquito buzzing in your ear almost constantly, is unacceptable. I regret not sending the laptop back months ago.
I have exactly the same problem here, but not with a dell xps 13, but with a hp spectre x360 15 inch and i7-8550u. It must be related to the cpu, cause changing the mainboard wasn't a fix. And you can influence the sound by changing cpu states. Now the support is telling me every electric noise under 70db is acceptable for them. Its a shame that customers get treated like this. The time to send the notebook back passed, due to the support telling me that they can fix this.
parkxps1124
75 Posts
8802
0
Posted May 24th, 2018 22:00
Sorry to bring up an old post but just received my xps 13 9360 today and has some pretty noticeable coil whine even opening up a browser. My ssd is also extremely slow getting 450 seq write with the 512 gb nvme drive. Has there been any recent fix for this as I'm on bios 2.6.2. Support isnt really helping much giving me statistics for the samsung drive when I have the kingston...
Snowball99
1 Message
6838
0
Posted June 24th, 2018 07:00
I got the 9365 with the highest setup and I have the same buzzing coil whine issue when I scroll the web pages. I discover that when I use SupportAssist program during "hardware scan", the coil whine stops!. Can Dell look into this and see if they can implement a solution from this unexpected discovery?
Anyone suggest anything that I can do?
Thanks,
Jack
Same here, XPS 9730, i7, 512SSD, 16GB Ram.
That's crazy I had that issue in previous 9630 which I returned due to high CPU temp (same spec.) then I bought new 9370 and after 4 months coil is whining again.
I'll open a ticket and will see what Dell will do.
I received my XPS 13 9370 after over 2 weeks and just returned it because of two reasons:
1- Coil whine which is really annoying when you're in a quiet room and trying to read an article or work on a code!
2- There was a big ugly! gap in hinge, body and display they were not in same surface.
I'm all set with Dell and it's QC.
Jofp
3 Posts
12457
1
Posted March 6th, 2018 08:00
Do we have a fix for this? i got my laptop March 1, 2018 and started hearing the coil whine when laptop is under load. I can also hear clicking sounds. Please let me know if there is a fix else I'm returning this.
Edit: Computer Specs below
XPS 13 9370
8th Gen i7
8GB RAM
256 GB SSD