Inspiron 15R SE 7520 : AMD graphic card is not working

Hello ,

I was doing a research on this issue and came across this document which might fix the issue.
Refer to the link mentioned below.
http://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspx

I would also suggest you to run the Microsoft fix it which might be helpful. The following Link would help you with the same.
http://support.microsoft.com/mats/hardware_device_problems/

Please try the steps and write back to us, I'd be glad to assist further.

Thank you but the fix it tool find the problem but cannot resolve the AMD driver. So, it doesn't work :(

Hello,

Thank you for replying, since the fix it was not able to fix the issue, we would have to do it manually. A clean re-installation of the display adapters is required. Please follow the steps mentioned below to do a clean re-installation of the display adapters.

-- Uninstall the Catalyst Control Center from the Program and Features.
  1. Click on start.
  2. Click on Control Panel.
  3. Program and Features.
  4. Uninstall every program related to ATI Catalyst Control Center.

-- Delete the folder named Video from the Dell Drivers Folder.
  1.  Click on Start.
  2.  Click on Computers.
  3.  Open the C Drive.
  4.  Open the Folder named Dell.
  5.  Open the Folder named Drivers.
  6.  Delete the Folder named Video.

-- Uninstall the Video Drivers from the Device manager.
Start -> Control Panel -> Device Manager -> Display Adapters (Right Click and uninstall the AMD Radeon HD7730).

-- Please do check in the startup items as well, if there is anything related to ATI Catalyst Control Center. Disable it.
Start -> Run -> MSCONFIG -> Start Up.
Restart the computer.

Download and Install the latest video drivers from the following link: http://dell.to/QjjZDA
-- Enter the service tag.
-- Choose the Operating System.
-- Download and Install the latest drivers for AMD Radeon HD7730.
-- Restart the computer and check the functionality

Please try the steps and post the results, would be glad to help you further.

Hi,

I have followed, step by step everything. I also got a "Successful" message when everything has been installed. Unfortunately when I go see in the Device Manager I still see the warning sign and the message "Windows has stopped this device because it has reported problems. (Code 43)" when I double click on it.

Is it a hardware failure?

I have call Dell and once the BIOS was updated (A5 to A7) it worked.

Thank you all.

HI, 

I am really glad to know that the issue is fixed.

HI .... I am sorry for hacking this post ..

But I am facing the same issue with my Inspiron SE 7520(Window 8 - 64 Bit).

I bought it from USA.

Sometimes I am getting same error mentioned above and sometimes its working fine.

But in all cases I am not able to see Catalyst Control Center. The only option I can see is Intel HD Graphic.

Please help.

The same situation on Win 8.

I have new version of bios - A7

All my problem is described at forums.adobe.com/.../1169802

Maybe somebody know how to fix it?

Thanks